Guest service supervisor vs senior supervisor

The differences between guest service supervisors and senior supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest service supervisor and a senior supervisor. Additionally, a senior supervisor has an average salary of $61,146, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a guest service supervisor include reservations, front desk operations and POS. The most important skills for a senior supervisor are rehabilitation, safety procedures, and continuous improvement.

Guest service supervisor vs senior supervisor overview

	Guest Service Supervisor	Senior Supervisor
Yearly salary	$34,413	$61,146
Hourly rate	$16.54	$29.40
Growth rate	-4%	6%
Number of jobs	39,559	38,600
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 57%
Average age	47	47
Years of experience	6	6

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

What does a senior supervisor do?

A senior supervisor is responsible for overseeing staff work and ensures that employees reach weekly or monthly quotas and other production commitments. To complete the deadlines, a senior supervisor must diligently communicate with project team leaders to ensure task completion within the agreed deadline. A senior supervisor also monitors employee productivity and provides constructive feedback. They also offer coaching to develop team members and serve as a bridge between upper management and subordinates in ways that comply with the company's vision and mission.

Guest service supervisor vs senior supervisor salary

Guest service supervisors and senior supervisors have different pay scales, as shown below.

	Guest Service Supervisor	Senior Supervisor
Average salary	$34,413	$61,146
Salary range	Between $27,000 And $42,000	Between $35,000 And $104,000
Highest paying City	Seattle, WA	San Francisco, CA
Highest paying state	Washington	New York
Best paying company	NBCUniversal	Western Digital
Best paying industry	Retail	-

Differences between guest service supervisor and senior supervisor education

There are a few differences between a guest service supervisor and a senior supervisor in terms of educational background:

	Guest Service Supervisor	Senior Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest service supervisor vs senior supervisor demographics

Here are the differences between guest service supervisors' and senior supervisors' demographics:

	Guest Service Supervisor	Senior Supervisor
Average age	47	47
Gender ratio	Male, 43.7% Female, 56.3%	Male, 65.8% Female, 34.2%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between guest service supervisor and senior supervisor duties and responsibilities

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Senior supervisor example responsibilities.

Analyze the KPIs and provide recommendation in order to attain or maintain the accepted values of KPIs.
Supervise and manage a team of 33 personnel including DOD contractors and linguist training over 3,000 soldiers on a daily basis.
Manage employment-related taxation issues including assisting clients with their annual obligations.
Manage timeliness, accuracy, and maintenance of publish content via Microsoft SharePoint.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Manage patient financial counselor activities to ensure that uninsure patients are fully screen and receive application assistance for government Medicaid programs.

Guest service supervisor vs senior supervisor skills

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

Common senior supervisor skills

Rehabilitation, 12%
Safety Procedures, 8%
Continuous Improvement, 6%
OSHA, 4%
SR, 4%
Logistics, 4%

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Guest Service Supervisor vs Senior Supervisor

Updated January 8, 2025

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