Guest service supervisor vs unit supervisor

The differences between guest service supervisors and unit supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest service supervisor and a unit supervisor. Additionally, a unit supervisor has an average salary of $48,749, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a guest service supervisor include reservations, front desk operations and POS. The most important skills for a unit supervisor are patients, corrective action, and social work.

Guest service supervisor vs unit supervisor overview

	Guest Service Supervisor	Unit Supervisor
Yearly salary	$34,413	$48,749
Hourly rate	$16.54	$23.44
Growth rate	-4%	6%
Number of jobs	39,559	37,120
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

What does a unit supervisor do?

A unit supervisor oversees and supervises employees, ensuring that work operations adhere to standards, guidelines, timelines, and budget. Although the extent of their responsibilities depends on their industry or company of employment, they are typically in charge of conducting regular inspections and assessments, setting objectives and guidelines, delegating responsibilities among staff, and producing progress reports, submitting them to higher-ranking managers. Moreover, aside from leading teams to reach goals, a unit supervisor also trains new members of the workforce, provides technical support to staff, and resolves issues and concerns to maintain smooth operations.

Guest service supervisor vs unit supervisor salary

Guest service supervisors and unit supervisors have different pay scales, as shown below.

	Guest Service Supervisor	Unit Supervisor
Average salary	$34,413	$48,749
Salary range	Between $27,000 And $42,000	Between $30,000 And $78,000
Highest paying City	Seattle, WA	Olympia, WA
Highest paying state	Washington	Washington
Best paying company	NBCUniversal	Berkshire Hathaway
Best paying industry	Retail	Hospitality

Differences between guest service supervisor and unit supervisor education

There are a few differences between a guest service supervisor and a unit supervisor in terms of educational background:

	Guest Service Supervisor	Unit Supervisor
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest service supervisor vs unit supervisor demographics

Here are the differences between guest service supervisors' and unit supervisors' demographics:

	Guest Service Supervisor	Unit Supervisor
Average age	47	47
Gender ratio	Male, 43.7% Female, 56.3%	Male, 51.6% Female, 48.4%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between guest service supervisor and unit supervisor duties and responsibilities

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Unit supervisor example responsibilities.

Manage direct support professionals serving adult populations for persons with mental health, developmental disabilities and children with autism.
Document patient information and recording information correctly, as well as ensuring other workers are following OSHA and HIPAA requirements.
Attend weekly QA collaboration meetings and actively participate in discussions.
Utilize Kaizen activities to drive continuous process and quality improvements.
Submit MDS assessments to CMS timely and organize documentation for timely filing.
Evaluate admissions for Medicare/ Medicaid eligibility; prepare MDS and PPS documentation.

Guest service supervisor vs unit supervisor skills

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

Common unit supervisor skills

Patients, 11%
Corrective Action, 10%
Social Work, 8%
Oversight, 7%
Conflict Resolution, 6%
Direct Supervision, 6%

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Guest Service Supervisor
Guest Service Supervisor vs Unit Supervisor

Updated January 8, 2025

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