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Guest services leader vs assistant service manager

The differences between guest services leaders and assistant service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services leader and an assistant service manager. Additionally, an assistant service manager has an average salary of $48,923, which is higher than the $34,973 average annual salary of a guest services leader.

The top three skills for a guest services leader include greeting guests, cleanliness and customer complaints. The most important skills for an assistant service manager are strong customer service, POS, and customer issues.

Guest services leader vs assistant service manager overview

Guest Services LeaderAssistant Service Manager
Yearly salary$34,973$48,923
Hourly rate$16.81$23.52
Growth rate-4%6%
Number of jobs129,08848,385
Job satisfaction--
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 45%
Average age4747
Years of experience66

What does a guest services leader do?

Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.

What does an assistant service manager do?

The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.

Guest services leader vs assistant service manager salary

Guest services leaders and assistant service managers have different pay scales, as shown below.

Guest Services LeaderAssistant Service Manager
Average salary$34,973$48,923
Salary rangeBetween $28,000 And $43,000Between $31,000 And $76,000
Highest paying CityKansas City, KSNew York, NY
Highest paying stateWashingtonHawaii
Best paying companySalesforceClaremont Graduate University
Best paying industryMediaTechnology

Differences between guest services leader and assistant service manager education

There are a few differences between a guest services leader and an assistant service manager in terms of educational background:

Guest Services LeaderAssistant Service Manager
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Guest services leader vs assistant service manager demographics

Here are the differences between guest services leaders' and assistant service managers' demographics:

Guest Services LeaderAssistant Service Manager
Average age4747
Gender ratioMale, 34.3% Female, 65.7%Male, 71.0% Female, 29.0%
Race ratioBlack or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between guest services leader and assistant service manager duties and responsibilities

Guest services leader example responsibilities.

  • Manage crew by utilizing professional leadership skills.
  • Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
  • Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
  • Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
  • Encourage customers to try new products providing for upselling opportunities.

Assistant service manager example responsibilities.

  • Hire to manage and organize BMW, Volvo and VW parts departments.
  • Manage both the service department and parts department for a busy Mazda dealership.
  • Manage a service and parts department of a high volume RV and marine dealer.
  • Implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remain within budget.
  • Manage parts and service department operations while consistently meeting or exceeding industry standards for profitability and CSI.
  • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
    • Show more

Guest services leader vs assistant service manager skills

Common guest services leader skills
  • Greeting Guests, 36%
  • Cleanliness, 33%
  • Customer Complaints, 4%
  • Develop Team, 4%
  • Customer Service, 4%
  • Customer Satisfaction, 4%
Common assistant service manager skills
  • Strong Customer Service, 19%
  • POS, 16%
  • Customer Issues, 10%
  • Customer Complaints, 9%
  • Cash Handling, 9%
  • Work Ethic, 4%

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Updated January 8, 2025

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