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The differences between guest services leaders and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services leader and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $34,973 average annual salary of a guest services leader.
The top three skills for a guest services leader include greeting guests, cleanliness and customer complaints. The most important skills for a service lead are food service, food safety, and exceptional client.
| Guest Services Leader | Service Lead | |
| Yearly salary | $34,973 | $83,844 |
| Hourly rate | $16.81 | $40.31 |
| Growth rate | -4% | -4% |
| Number of jobs | 129,088 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Guest services leaders are professionals who manage a team of guest service representatives who help hotel guests get the service they need as well as accommodate their requests. These professionals are required to manage front desk operations as well as cater to their guests' reservations and transportation needs. They must inspect guest rooms and public areas for cleanliness and appearance to ensure excellent guest satisfaction. Guest service leaders must also train and provide professional development for all hotel employees.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Guest services leaders and service leads have different pay scales, as shown below.
| Guest Services Leader | Service Lead | |
| Average salary | $34,973 | $83,844 |
| Salary range | Between $28,000 And $43,000 | Between $49,000 And $142,000 |
| Highest paying City | Kansas City, KS | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Salesforce | Meta |
| Best paying industry | Media | - |
There are a few differences between a guest services leader and a service lead in terms of educational background:
| Guest Services Leader | Service Lead | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between guest services leaders' and service leads' demographics:
| Guest Services Leader | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 34.3% Female, 65.7% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |