Guest services manager vs claims manager

The differences between guest services managers and claims managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services manager and a claims manager. Additionally, a claims manager has an average salary of $73,369, which is higher than the $46,930 average annual salary of a guest services manager.

The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for a claims manager are customer service, oversight, and litigation.

Guest services manager vs claims manager overview

	Guest Services Manager	Claims Manager
Yearly salary	$46,930	$73,369
Hourly rate	$22.56	$35.27
Growth rate	6%	-6%
Number of jobs	105,188	30,302
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	6	6

What does a guest services manager do?

A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.

What does a claims manager do?

A claims manager is an individual who works in an insurance-based firm and is responsible for managing the insurance claims department that is composed of examiners and adjusters. Claims managers are required to maintain claim files and reviewing these files as well as communicate with customers to follow up regarding issues they face with insurance claims. They must determine who is liable for the damage if there were other parties involved. Claims managers must also include an expert to assess the amount of damage and avoid insurance fraud.

Guest services manager vs claims manager salary

Guest services managers and claims managers have different pay scales, as shown below.

	Guest Services Manager	Claims Manager
Average salary	$46,930	$73,369
Salary range	Between $34,000 And $63,000	Between $45,000 And $117,000
Highest paying City	New York, NY	San Francisco, CA
Highest paying state	New York	California
Best paying company	InterContinental Hotels Group Resources, Inc.	Zurich
Best paying industry	Hospitality	Insurance

Differences between guest services manager and claims manager education

There are a few differences between a guest services manager and a claims manager in terms of educational background:

	Guest Services Manager	Claims Manager
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	Cornell University	California State University - Bakersfield

Guest services manager vs claims manager demographics

Here are the differences between guest services managers' and claims managers' demographics:

	Guest Services Manager	Claims Manager
Average age	47	47
Gender ratio	Male, 44.0% Female, 56.0%	Male, 47.9% Female, 52.1%
Race ratio	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between guest services manager and claims manager duties and responsibilities

Guest services manager example responsibilities.

Maintain, troubleshoot, and manage the hotel's property management systems (PMS) and other computer networks and software.
Manage Sarbanes-Oxley application compliance requirements.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop VIP recognition program to create lasting memories with the resorts group and leisure VIPs.
Full knowledge of resorts' rooms and venues.
Ensure compliance with Sarbanes-Oxley by complying with internal audit requests.

Claims manager example responsibilities.

Manage multiple outsource PPO networks that enable company to increase top line revenue.
Achieve improved structure and efficiency with initiation of pip specific unit.
Manage day-to-day operations of claims department and provide general oversight and direction of all claims activity.
Oversee implementation and management of litigation and expense protocols including AFA agreements and BLO oversight.
Respond to all DOI questions and concerns.
Work with TPA, service providers and personnel on the design, implementation, and management of wellness programs.

Guest services manager vs claims manager skills

Common guest services manager skills

Reservations, 13%
Excellent Guest, 9%
Front Desk Operations, 7%
Payroll, 6%
Guest Satisfaction, 4%
Cleanliness, 4%

Common claims manager skills

Customer Service, 15%
Oversight, 11%
Litigation, 8%
Direct Reports, 4%
Claims Handling, 4%
Insurance Claims, 3%

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Guest Services Manager
Guest Services Manager vs Claims Manager

Updated January 8, 2025

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