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The differences between guest services managers and desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services manager and a desk manager. Additionally, a desk manager has an average salary of $75,140, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for a desk manager are CRM, sales process, and quality customer service.
| Guest Services Manager | Desk Manager | |
| Yearly salary | $46,930 | $75,140 |
| Hourly rate | $22.56 | $36.12 |
| Growth rate | 6% | - |
| Number of jobs | 105,188 | 45,871 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 65% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
A desk manager's responsibilities focus on facilitating communication and performing organizational support tasks to maintain the smooth flow of operations at offices. Although the extent of their duties primarily depends on their company or employment industry, it usually includes handling calls and correspondence, answering inquiries, resolving issues and concerns, forwarding calls and messages, arranging appointments and schedules, organizing files, and overseeing various communication materials. In some offices, a desk manager manages different teams, supervising their performance while enforcing company standards and policies.
Guest services managers and desk managers have different pay scales, as shown below.
| Guest Services Manager | Desk Manager | |
| Average salary | $46,930 | $75,140 |
| Salary range | Between $34,000 And $63,000 | Between $44,000 And $127,000 |
| Highest paying City | New York, NY | Eureka, CA |
| Highest paying state | New York | New York |
| Best paying company | InterContinental Hotels Group Resources, Inc. | ServiceNow |
| Best paying industry | Hospitality | - |
There are a few differences between a guest services manager and a desk manager in terms of educational background:
| Guest Services Manager | Desk Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Cornell University | California State University - Bakersfield |
Here are the differences between guest services managers' and desk managers' demographics:
| Guest Services Manager | Desk Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |