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The differences between guest services managers and guest services associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a guest services manager, becoming a guest services associate takes usually requires 6-12 months. Additionally, a guest services manager has an average salary of $46,930, which is higher than the $29,021 average annual salary of a guest services associate.
The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for a guest services associate are PET, product knowledge, and guest service.
| Guest Services Manager | Guest Services Associate | |
| Yearly salary | $46,930 | $29,021 |
| Hourly rate | $22.56 | $13.95 |
| Growth rate | 6% | -4% |
| Number of jobs | 105,188 | 114,437 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 46% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
A guest services associate specializes in providing front desk assistance to guests, usually in a hotel or similar establishment. Some of their primary responsibilities are to greet clients, assign them to their rooms, process the check-in and check-outs, manage reservations, handle calls and correspondence, and fulfill requests. Aside from being the clients' primary point of contact, the associate is also responsible for coordinating with various hotel personnel to ensure that guests are satisfied with the establishment's amenities and services, all while implementing the hotel's safety policies and regulations.
Guest services managers and guest services associates have different pay scales, as shown below.
| Guest Services Manager | Guest Services Associate | |
| Average salary | $46,930 | $29,021 |
| Salary range | Between $34,000 And $63,000 | Between $22,000 And $37,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Alaska |
| Best paying company | InterContinental Hotels Group Resources, Inc. | Stanford University |
| Best paying industry | Hospitality | Retail |
There are a few differences between a guest services manager and a guest services associate in terms of educational background:
| Guest Services Manager | Guest Services Associate | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Cornell University | - |
Here are the differences between guest services managers' and guest services associates' demographics:
| Guest Services Manager | Guest Services Associate | |
| Average age | 47 | 40 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 34.5% Female, 65.5% |
| Race ratio | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% | Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 8% | 7% |