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The differences between guest services managers and managers on duty can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a guest services manager, becoming a manager on duty takes usually requires 2-4 years. Additionally, a guest services manager has an average salary of $46,930, which is higher than the $37,423 average annual salary of a manager on duty.
The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for a manager on duty are customer service, safety procedures, and payroll.
| Guest Services Manager | Manager On Duty | |
| Yearly salary | $46,930 | $37,423 |
| Hourly rate | $22.56 | $17.99 |
| Growth rate | 6% | 18% |
| Number of jobs | 105,188 | 318,375 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Average age | 47 | 46 |
| Years of experience | 6 | 4 |
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
A manager on duty's role is to oversee operations in a store or a particular department, ensuring efficient workflow and workforce performance. They mainly evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issues and concerns, and impose disciplinary actions. Moreover, a manager on duty may also perform clerical tasks such as producing progress reports, processing paperwork, maintaining an inventory of supplies, reporting to supervisors, coordinating with other managers, and implementing the company's policies and standards.
Guest services managers and managers on duty have different pay scales, as shown below.
| Guest Services Manager | Manager On Duty | |
| Average salary | $46,930 | $37,423 |
| Salary range | Between $34,000 And $63,000 | Between $26,000 And $52,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Maryland |
| Best paying company | InterContinental Hotels Group Resources, Inc. | Cisco |
| Best paying industry | Hospitality | Retail |
There are a few differences between a guest services manager and a manager on duty in terms of educational background:
| Guest Services Manager | Manager On Duty | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Cornell University | University of Southern California |
Here are the differences between guest services managers' and managers on duty' demographics:
| Guest Services Manager | Manager On Duty | |
| Average age | 47 | 46 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 47.3% Female, 52.7% |
| Race ratio | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% | Black or African American, 8.7% Unknown, 5.1% Hispanic or Latino, 11.5% Asian, 9.6% White, 63.9% American Indian and Alaska Native, 1.2% |
| LGBT Percentage | 8% | 11% |