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The differences between guest services managers and reservations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a guest services manager and a reservations manager. Additionally, a reservations manager has an average salary of $73,697, which is higher than the $46,930 average annual salary of a guest services manager.
The top three skills for a guest services manager include reservations, excellent guest and front desk operations. The most important skills for a reservations manager are reservations, data entry, and customer inquiries.
| Guest Services Manager | Reservations Manager | |
| Yearly salary | $46,930 | $73,697 |
| Hourly rate | $22.56 | $35.43 |
| Growth rate | 6% | - |
| Number of jobs | 105,188 | 14,447 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.
A reservation manager is a front-line professional who handles hotel room booking and other tasks. Reservation managers facilitate the sales, bookings, and promotion of the products and services of a company. They quickly respond to phone calls and emails on room booking, apply room blocks, forecast room reservations, and update the arrival checklist. It is part of their job to review room inventory and allocate resources. Usually, they are employed by transportation firms, tour operators, car rental agencies, hotel chains, and travel agencies.
Guest services managers and reservations managers have different pay scales, as shown below.
| Guest Services Manager | Reservations Manager | |
| Average salary | $46,930 | $73,697 |
| Salary range | Between $34,000 And $63,000 | Between $48,000 And $111,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | New York |
| Best paying company | InterContinental Hotels Group Resources, Inc. | Creative Discovery Museum |
| Best paying industry | Hospitality | - |
There are a few differences between a guest services manager and a reservations manager in terms of educational background:
| Guest Services Manager | Reservations Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Cornell University | Cornell University |
Here are the differences between guest services managers' and reservations managers' demographics:
| Guest Services Manager | Reservations Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 28.6% Female, 71.4% |
| Race ratio | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |