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Hardware specialist vs help desk specialist

The differences between hardware specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a hardware specialist and a help desk specialist. Additionally, a hardware specialist has an average salary of $79,167, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for a hardware specialist include plumbing, configuration management and printers. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Hardware specialist vs help desk specialist overview

Hardware SpecialistHelp Desk Specialist
Yearly salary$79,167$51,065
Hourly rate$38.06$24.55
Growth rate10%10%
Number of jobs72,30675,004
Job satisfaction--
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 48%
Average age4242
Years of experience22

Hardware specialist vs help desk specialist salary

Hardware specialists and help desk specialists have different pay scales, as shown below.

Hardware SpecialistHelp Desk Specialist
Average salary$79,167$51,065
Salary rangeBetween $55,000 And $112,000Between $35,000 And $73,000
Highest paying City-New York, NY
Highest paying state-Alaska
Best paying company-Schulte Roth & Zabel
Best paying industry-Technology

Differences between hardware specialist and help desk specialist education

There are a few differences between a hardware specialist and a help desk specialist in terms of educational background:

Hardware SpecialistHelp Desk Specialist
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Hardware specialist vs help desk specialist demographics

Here are the differences between hardware specialists' and help desk specialists' demographics:

Hardware SpecialistHelp Desk Specialist
Average age4242
Gender ratioMale, 87.7% Female, 12.3%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between hardware specialist and help desk specialist duties and responsibilities

Hardware specialist example responsibilities.

  • Create, manage, and troubleshoot user network, email accounts, and distribution lists.
  • Lead effort to develop and maintain client's database by customizing existing computer information systems to support operating objectives.
  • Fix system issues using Linux and Unix commands.
  • Utilize SQL servers and databases per ticket requirements.
  • Handle filing of customer POs and complete company paperwork for records use.
  • Used Cisco web administration utility to reset VOIP phone settings for users.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Hardware specialist vs help desk specialist skills

Common hardware specialist skills
  • Plumbing, 56%
  • Configuration Management, 8%
  • Printers, 4%
  • Customer Service, 4%
  • Computer System, 3%
  • Troubleshoot, 3%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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