Help desk analyst jobs in North Carolina

Purpose This role is responsible for the Operational Technology Infrastructure (OTI) at Roseburg plant sites. The successful candidate will collaborate and innovate with customers and virtual team members to develop and implement network, server and client systems in support of the plant's manufacturing efforts. The reliability and performance of that infrastructure directly impacts the success of the mill. The OTI Support Technician will provide front line infrastructure support. The role is an on-site position that focuses to support end users, manage all OT related infrastructure at the mills, and provide effective OT systems to maintain manufacturing production targets for the facility. Key Responsibilities Follow all health and safety policies and programs Maintain and troubleshoot site operations technology infrastructure, including servers, networking equipment, PLCs, HMIs, and other control system components Provide technical support of site operations technology infrastructure Implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness As a member of a virtual team that spans all Roseburg locations in the US and Canada, work closely with the operations technology group on adherence to standards and participate in training as required Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components Work with corporate IT staff and plant staff to support capital improvement projects as assigned Perform other duties as assigned Models company core values Required Qualifications Five (5) years of experience in administration of Windows workstations and servers Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experience Demonstrated safety focus Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure, etc. (Cisco/Meraki) Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment Must be able to be on call for 24/7 manufacturing operations, including nights, weekends and holidays as required Preferred Qualifications Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience Experience interfacing with or supporting infrastructure needs of a process-control environment Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software PLC Programming Experience/Allen Bradley About Roseburg Forest Products Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations. At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you'll find opportunities to grow and contribute to a company that cares for people, communities, and the environment. Learn more about who we are and what we do at ***************** Benefits at Roseburg Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include: Bonus opportunities based on company and individual performance 401(k) with up to 4% company match and 3% automatic company contribution Vacation starting at 3 weeks and 11 paid holidays per year Company-sponsored medical, dental, and vision insurance Company-paid life, AD&D, and long-term disability insurance options Mental health benefits for the entire family, including 8 free annual sessions per person Wellness programs and incentives, including biometric screenings & wellness challenges Paid time away from work for illness or injury, as well as paid parental bonding time Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options Company match for charitable contributions Education assistance and professional development support Financial and retirement counseling Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more! AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP. Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration. Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems. Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks. Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues. Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity. Maintain clear and professional communication with end users and update tickets with accurate notes. Follow SOPs, adhere to security policies, and contribute to knowledge base improvements. Knowledge in identifying desktop, laptop, and printer issues. Eligibility, Knowledge, Skills & Experience 1-5 years in a Service Desk or in an IT Support role. Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting. Phone support experience is mandatory. 3-4 yrs of university education post High school (B.Sc. or Diploma). A proactive mindset with the ability to make a meaningful impact. Customer focused with the eagerness to learn and grow continuously. Experience in Technical helpdesk or technical call center support is required. Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support. Familiarity with ticketing tools like ServiceNow or Jira Service Management. Excellent communication, customer service capability, and problem-solving skills. Ability to follow processes and work in a structured SLA-driven environment. A competitive spirit with a drive to excel and willing to work in 24/7 operational environment. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

We suggest you enter details here. Role Description This is a full-time on-site role for a Help Desk Manager located in Charlotte, NC. The Help Desk Manager will oversee and coordinate the day-to-day activities of the help desk team to ensure efficient and effective IT support. Responsibilities include managing help desk staff, resolving technical and customer service issues, monitoring key performance indicators, and implementing tools and processes to enhance service quality. Collaboration with teams to identify improvement opportunities and training the help desk team will also be key aspects of this role. Qualifications Proficiency in Technical Support and Troubleshooting for hardware, software, and network-related issues Strong skills in Help Desk Support and Customer Service to ensure a seamless user experience Experience in maintaining Customer Satisfaction through effective communication and problem resolution Proven ability to manage and lead a team, including delegating tasks and performance management Strong analytical, problem-solving, and decision-making abilities Bachelor's degree in Computer Science, Information Technology, or a related field Relevant certifications (e.g., ITIL, CompTIA A+) are a plus

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. GIS Technician 1 Year Contract Onsite Local Candidates Only! Charlotte, NC NO C2C Candidates! An entry level GIS position, who will assist with the updating and maintenance of data within a large scale Enterprise GIS database. Desired Skills and Experience: Requires an Associate's degree in Geography, Earth Science, Engineering, or related field and three years of relevant experience; or a Bachelor's degree in Geography, Earth Science, Engineering, or related field and one year of relevant experience. Must have a minimum of two years of experience using the ArcGIS suite of products and must have experience editing GIS data. Experience in importing, exporting, creating data in ArcGIS 10.x. Must be able to work with data stored in Enterprise Geodatabase. A basic understanding of Trimble Business Center is preferred. Preferred qualifications include experience with creating, collecting, and editing GIS data. GIS work experience with a city or county government agency is preferred. Required Software: Esri ArcMap and ArcCatalog 10.x TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit **************** No second parties will be accepted.

IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively. Responsibilities On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues. Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization. Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment. Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality. Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting. Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks. Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly. User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights. Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures. Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices. Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions. Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements. Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices. Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit. Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention. Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion. Qualifications Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role. The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support. Physical Requirements: Prolonged periods sitting at a desk and working on computer. Occasional walking between facilities. Occasional lifting, pushing, pulling up to 15 lbs. Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively. Responsibilities On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues. Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization. Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment. Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality. Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting. Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks. Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly. User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights. Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures. Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices. Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions. Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements. Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices. Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit. Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention. Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion. Qualifications Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role. The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support. Physical Requirements: Prolonged periods sitting at a desk and working on computer. Occasional walking between facilities. Occasional lifting, pushing, pulling up to 15 lbs. Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI • Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc. • Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks • Deployment of device drivers and windows patch updates • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices • Manage the Security compliance health status of end user workstations • Monitor security patching status and remedy deficiencies proactively • Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team • Adjust configuration options as required to resolve defects identified while performing corrective action on a device • Investigate desktop level incidents and identify root causes to be able to provide solutions. • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities • Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot • L2 Workstations operational support • Monitor and report on User experience. Report on Workstation image deployments and patch compliance metrics Salary Range: $60,000 $70,000 Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP. Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration. Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems. Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks. Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues. Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity. Maintain clear and professional communication with end users and update tickets with accurate notes. Follow SOPs, adhere to security policies, and contribute to knowledge base improvements. Knowledge in identifying desktop, laptop, and printer issues. Eligibility, Knowledge, Skills & Experience 1-5 years in a Service Desk or in an IT Support role. Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting. Phone support experience is mandatory. Experience in Technical helpdesk or technical call center support is required. Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support. Familiarity with ticketing tools like ServiceNow or Jira Service Management. Excellent communication, customer service capability, and problem-solving skills. Ability to follow processes and work in a structured SLA-driven environment. A proactive mindset with the ability to make a meaningful impact. Customer focused with the eagerness to learn and grow continuously. A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.

IT Support Engineer - Windows 11 / M365 (Contract) Duration: 3-Month Contract We are seeking a hands-on IT Support Engineer to join a fast-paced enterprise environment in Charlotte, NC. This role will play a key part in supporting a Windows Hello deployment project while delivering high-touch end-user support for a high-profile user base. Key Responsibilities Project & Technical Support Support the deployment and implementation of Windows Hello across the enterprise Provide hands-on support for Windows 11 environments Troubleshoot and support Microsoft 365 (M365) services and applications Perform Active Directory (AD) and Azure Active Directory (Azure AD) administration Support device management using Intune Provide support for System Center Configuration Manager (SCCM) Assist with iOS device management and support End-User Support & Customer Service Deliver exceptional customer service while minimizing business disruption Troubleshoot and resolve escalated technical issues Escalate unresolved problems to appropriate teams when necessary Identify recurring issues and recommend service improvements Collaboration & Documentation Partner with infrastructure, security, and business teams to provide seamless support Participate in team meetings and knowledge-sharing sessions Contribute to documentation, training materials, and process improvements Required Skills & Experience Technical Skills Hands-on experience supporting Windows 11 Strong experience with Microsoft 365 Working knowledge of Active Directory and Azure AD Experience supporting SCCM Experience with Intune / MDM Knowledge of iOS device management Familiarity with ITIL processes and best practices Professional Skills Proven experience supporting users in fast-paced, high-visibility environments Excellent communication and interpersonal skills Strong analytical and problem-solving abilities with a focus on root cause analysis USC and GC W2 employees only. No 3rd parties

About Us AT-NET Services is a premier Managed IT Service Provider dedicated to delivering proactive, reliable IT solutions. Our expert team ensures top-tier IT support, security, and infrastructure management for clients across diverse industries. We are seeking a skilled and motivated Help Desk L2 Technician to join our growing team. Job Summary As a Help Desk L2 Technician, you will provide advanced technical support, resolve complex IT issues, and ensure high-quality service for our clients. You will troubleshoot and manage networks, hardware, software, and cloud services while maintaining excellent client satisfaction. Key Responsibilities Provide remote and onsite technical support, focusing on quick issue resolution and client satisfaction. Diagnose and troubleshoot hardware, operating systems (Windows/mac OS), applications, and cloud-based services. Administer and maintain Microsoft 365, Active Directory, and Azure environments. Manage firewalls, routers, switches, VLANs, VPNs, and SD-WAN solutions. Perform system updates, patch management, and security configurations. Support VMware environments and use PowerShell for troubleshooting and basic automation. Escalate tickets as per the defined escalation process. Liaise with vendors, suppliers, and internal teams to resolve IT challenges. Maintain and update documentation for client systems and processes. Ensure compliance with security best practices (CIS Controls, NIST, CMMC, etc.). Qualifications & Requirements 3+ years of experience in an IT support or help desk role, preferably within an MSP. Strong knowledge of Windows Server, Windows Desktop, and Microsoft Applications. Experience with Microsoft 365 administration (Exchange, SharePoint, Teams) and Azure. Proficiency in network troubleshooting (DNS, DHCP, VPN, TCP/IP). Hands-on experience with VMware support and PowerShell scripting. Familiarity with backup solutions, disaster recovery, and security best practices. Strong communication, customer service, and organizational skills. Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator are a plus. Experience with ConnectWise Automate, Manage, SonicWALL GMS/NSM, and Logic Monitor is a plus. Why Join Us? Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional development and certifications. Collaborative and dynamic work environment. If you're a dedicated IT professional passionate about delivering exceptional support, apply today to join AT-NET Services and grow with us!

We are seeking a proactive and detail-oriented Technical Support Analyst to provide customer support for our permitting program (PTP). This full-time contractor plays a key role in assisting businesses, consultants, and other external and internal agency stakeholders with process and technical issues related to the department's permitting system. Key Responsibilities: The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels. Troubleshoot and resolve issues related to ‘Level 1' areas such as: Identity proofing and account activation Password resets and login problems Payment processing General navigation and use of the permitting portal Routing inquiries to appropriate program staff when necessary Internal user permissions and system authorization Potentially resolve ‘Level 2' and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues. In addition, the Analyst would provide support related to key integrations such as digital payments, dynamic templates (“Smart Flows”), and API-based services. Collaborate with internal teams to ensure timely resolution of customer concerns. Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs. Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience Maintain accurate records of support interactions and resolutions. Qualifications: Excellent problem-solving and communication skills. Experience providing technical support or customer service in a software or web-based environment. Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable. Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal). Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated problem-solving skills and a proactive approach to learning and issue resolution. Ability to work independently in a remote environment while collaborating effectively with team members.

HELP DESK SUPPORT SPECIALIST Innovien Solutions is currently hiring for an IT Support Admin to join as a resource for one of our clients within the Food Packaging industry that will be working onsite (5 days per week) sitting in Wilmington, NC. This Admin will be supporting troubleshooting responsibilities of label printers, desktops, and operating systems. Therefore, this Admin should possesses some professional experience in end support of applications within the O365 suite and basic desktop/laptop hardware troubleshooting expertise. HELP DESK SUPPORT SPECIALIST REQUIREMENTS: At least 1+ year of hands-on experience in an end-user/desktop support position - Professional or Internship related experience (installing Microsoft updates, troubleshooting PC/Printer issues, & collaborating across various teams) At least 1+ year of experience supporting O365 suite applications including setting up mailboxes, password resets, and network connectivity Proactive work ethic, eager to learn, and ability to access in a fast paced production environment Technical knowledge gained through education, certifications, or hands-on experience in a networking/software troubleshooting environment Exposure to IT tools through internships, school projects, lab work, or entry level roles PLUS SKILLS (NOT REQUIRED): EntraID/Azure knowledge Experience with label printers, specifically Zebra label printers B.S. Degree in Information Technology HELP DESK SUPPORT SPECIALIST RESPONSIBILITIES: Assess and troubleshoot various desktops, software, network, as well as factory and office equipment Complete end user requests including updating internet content using the CMS and basic HTML, creating label printer templates, online website accounts, setting up exchange on mobile devices, setting up VPN connections, and working with users to help troubleshoot VPN connection errors Responsible for desktop management including installing Microsoft updates, adding computers to domain, and running anti-virus. Collaborate with leadership on IT projects and initiatives

DataStaff, Inc. is seeking a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC. is onsite *Travel may be required Responsibilities: Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management -Lead projects that require directing the work of others with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas -Creating and maintaining all documentation of process and procedures for all areas this position This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security -It is the responsibility of all Technical Services Staff to be aware security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. Implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. Required Skills: 7 Years - Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. 7 Years - Installing and imaging new computers and loading of appropriate software for customers. 7 Years - Installing local and network printers and other peripherals and configuration of same. 7 Years - Migrating data and user profiles. 7 Years - Documenting process and procedures related to technical field support activities. 7 Years - Demonstrates knowledge and a working experience with ServiceNow call tracking system. This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Compensation: $18-22 per hour Mobile Help Desk Support Inceed has partnered with a great company to help find a skilled Mobile Help Desk Support professional to join their team! This is an exciting full-time opportunity for a candidate with telecommunications experience and expertise in mobile devices. The role is perfect for someone who thrives in dynamic environments, enjoys solving complex issues, and excels in customer service. The selected candidate will play a critical role in assisting users with hardware, network connectivity, device configuration, and troubleshooting mobile operating systems such as Android and iOS. Responsibilities: Respond to and resolve user requests for assistance via phone, email, and text messaging. Provide initial analysis and resolution for incidents and service requests submitted by internal users. Utilize help desk tracking software for efficient issue resolution. Required Qualifications & Experience: Proven ability to follow defined processes and seek advice when necessary. Previous experience in customer support, call center, or similar roles. Experience supporting business desktop/laptop and mobile devices, including troubleshooting and configuration of mobile devices. Nice to Have Skills & Experience: Familiarity with IT knowledgebase software and end-user documentation. Strong communication skills for interfacing with management and technical resources. Experience in maintaining poise and humor in stressful situations. Perks & Benefits: 3 different medical health insurance plans, dental, and vision insurance. Voluntary and long-term disability insurance. Paid time off, 401(k), and holiday pay. Weekly direct deposit or pay card deposit. Other Information: Candidate must be available Monday through Friday, 7:00 AM to 8:00 PM EST. The position offers opportunities for growth and exposure to advanced technical environments. Applicants must have strong problem-solving and customer service skills. If you are interested in learning more about the Mobile Help Desk Support opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time. We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them. Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Immediate need for a talented Service Desk L1. This is a 06+ Months Contract opportunity with long-term potential and is located in Morrisville, NC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-94305 Pay Range: $17 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP. Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration. Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems. Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks. Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues. Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity. Maintain clear and professional communication with end users and update tickets with accurate notes. Follow SOPs, adhere to security policies, and contribute to knowledge base improvements. Knowledge in identifying desktop, laptop, and printer issues Key Requirements and Technology Experience: Skills-Experience in Technical helpdesk or technical call center support is required. 1-5 years in a Service Desk or in an IT Support role. Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting. Phone support experience is mandatory. Experience in Technical helpdesk or technical call center support is required. Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support. Familiarity with ticketing tools like ServiceNow or Jira Service Management. Excellent communication, customer service capability, and problem-solving skills. Ability to follow processes and work in a structured SLA-driven environment. A proactive mindset with the ability to make a meaningful impact. Customer focused with the eagerness to learn and grow continuously. A competitive spirit with a drive to excel and willing to work in 24/7 operational environment. Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Job Title: Helpdesk Support Technician (Level 1) Type: Contract-to-Hire / Full-time We are seeking a Level 1 Helpdesk Support Technician to join a growing IT team supporting end users across desktop, laptop, and mobile environments. The ideal candidate will have a passion for technology, strong troubleshooting skills, and a customer-first attitude. This position provides the foundation for future growth into systems, networking, or cybersecurity roles. Key Responsibilities • Serve as the first point of contact for IT support requests via phone, email, or ticketing system. • Diagnose and resolve hardware, software, and network connectivity issues for desktops, laptops, and peripherals. • Perform password resets, user account management, and basic Active Directory administration. • Support Windows 10/11, Microsoft 365 (O365/M365), and basic VPN connectivity issues. • Escalate complex incidents to Level 2 or specialized teams following standard escalation procedures. • Document issues, solutions, and troubleshooting steps accurately within the ticketing system (ServiceNow, Jira, or equivalent). • Assist with onboarding/offboarding, including device setup, email configuration, and access provisioning. • Maintain professionalism and provide exceptional customer service to end users at all times. • Participate in routine system maintenance tasks and contribute to continuous improvement initiatives. Required Skills & Experience 1-2 years of experience in IT support, service desk, or technical assistance (or equivalent internship/training experience). Working knowledge of: • Windows 10/11 • Microsoft 365 / Office 365 / Outlook • Active Directory & password resets • Remote desktop tools (RDP, AnyDesk, TeamViewer) • Basic networking (DNS, DHCP, VPN) • Excellent communication, problem-solving, and customer service skills. • Ability to multitask and prioritize in a fast-paced environment. Preferred Qualifications • CompTIA A+ or Network+ certification. • Experience with ServiceNow, Remedy, or Jira ticketing platforms. • Exposure to mac OS or mobile device support. • Strong interest in IT career progression (systems admin, cybersecurity, or cloud)

The IT Specialist will be responsible for maintaining and securing the company's IT infrastructure, supporting network systems, and managing data processes critical to Milkco's manufacturing operations. This role requires strong technical expertise in networking, cybersecurity, and database management (specifically Microsoft Access). Programming or scripting knowledge is highly desirable as well. Milkco, Inc. is a Fluid Milk Plant. We process, bottle, and ship fluid milk, juice, tea, and eggnog. Established in 1982 with 50 employees, the plant has grown to 250+. Our employees enjoy steady, stable work without the risk of layoffs. Responsibilities: Network Administration & Support: Manage and maintain LAN/WAN infrastructure, routers, switches, firewalls, and wireless systems. Monitor network performance and ensure high availability and reliability across production and office environments. Work with third-party vendors and ISPs to ensure network uptime and efficiency. Cybersecurity: Implement and maintain cybersecurity policies and best practices to protect company data and systems. Manage user access, permissions, and authentication protocols. Monitor and respond to security alerts, perform risk assessments, and ensure compliance with industry and company standards. Database Management (Microsoft Access): Design, maintain, and optimize Microsoft Access databases used for production and warehouse operations. Integrate Access databases with other data systems (e.g., ERP, inventory, or SCADA systems). Develop custom queries, forms, and reports to support operational decision-making. General IT Support: Provide desktop and user support for Windows-based systems and Microsoft 365 applications. Maintain IT hardware inventory, including servers, printers, and mobile devices. Assist with IT-related components of manufacturing equipment and process control systems. Qualifications: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or experience in lieu of education will be considered as well. 3+ years of experience in IT support, networking, or systems administration (manufacturing experience preferred). Skills: Strong knowledge of TCP/IP networking, VPNs, DNS, DHCP, and firewalls. Experience with cybersecurity tools (endpoint protection, SIEM, backup/recovery solutions). Proficiency in Microsoft Access, including table design, queries, forms, and reports. Familiarity with Microsoft 365 administration and Windows Server environments. Experience with industrial networks (EtherNet/IP, Modbus, or similar) is advantageous. Strong problem-solving and troubleshooting skills. Excellent communication and documentation abilities. Ability to work independently and collaboratively with production, maintenance, and management teams. Strong attention to detail and a commitment to data integrity and security. The responsibilities and qualifications are intended to describe the general nature and level of work performed by employee. Other duties may be assigned as required. Job Type: Full-time Benefits: Profit Sharing PTO (starts earning from Day 1) 401(k) with company match after 90 days Medical, Dental, and Vision Insurance Plans Short Term Disability Life Insurance Work Location: In person

The Equipment Support Specialist is responsible for providing on-site and remote support for printing and imaging devices, ensuring optimal functionality and customer satisfaction. This role includes client relationship management, equipment maintenance, troubleshooting, and consumables management. The position requires strong technical aptitude, customer service skills, and the ability to learn quickly in a dynamic environment. Key Responsibilities Serve as the primary customer contact for equipment support and service. Coordinate Move/Add/Change (MAC) process and provide ongoing end-user training on equipment. Perform basic device cleaning and replacement of operator-accessible parts and consumables. Handle break-fix activities (approximately 70% of role responsibilities). Provide IP address support and perform basic equipment problem diagnosis. Act as point of contact for equipment removal and delivery for onsite support. Contact client and third-party service providers as required. Utilize client's web-based applications for service call handling and accurate call reporting. Download and install printer drivers on end-user equipment and perform printer mapping to PCs. Escalate printer network issues to appropriate resources. Manage physical and remote device configuration (IP address, scanning templates, user access levels, scan to file/email). Monitor and apply current software updates/patches. Perform remote device monitoring and remote solve using client's Device Management. Identify and promote client's Office Solutions. Proactively manage consumables and supplies using DOS calculator. Maintain on-site operator replaceable parts inventory. Collect equipment meter information and submit for billing purposes. Perform data entry for activity and asset tracking. Manage and maintain on-site parts inventory using PM4. Required Qualifications High School diploma or equivalent (Education verification required). 1-2 years of relevant experience resolving customer and equipment printing issues. Ability to lift and move up to 50 pounds. Ability to read, write, and follow basic English instructions. Strong customer service and communication skills (written and verbal). Ability to manage multiple tasks and perform duties with minimal supervision. Basic equipment problem-solving and diagnosis skills (training provided). Capacity to learn quickly in a new environment. Ability to operate as part of a team. MS Office proficiency (Excel, Word, PowerPoint). Valid driver's license, dependable vehicle, and ability to drive up to 2 hours for client support. Preferred Qualifications Some print or graphic design experience. Experience Required 1-2 years of experience in customer support and equipment troubleshooting. Education Required High School diploma or equivalent.

Hamilton Motor Company - Customer Support Engineer (Raleigh, NC - On Site) Hamilton Motor Company is a leading provider of aftermarket upgrade kits that bring Apple CarPlay and Android Auto functionality to vehicles. We serve customers and auto shops across the United States, South America, Europe, and Africa. As our team continues to grow, we are seeking a Customer Support Engineer to deliver exceptional technical support and customer care. This role is ideal for someone who is highly technical, customer-focused, and excited about cars and technology. Responsibilities Answer inbound customer calls in a professional and courteous manner. Diagnose, troubleshoot, and document customer issues in detail. Provide technical guidance for installation and configuration of our products. Support both individual customers and professional auto shops. Use our Shopify-based platform to update customer records and input order details. Qualifications Minimum 2 years of experience in technical support, IT helpdesk, automotive electronics, or a related field. Strong problem-solving skills with proven ability to handle both hardware and software issues. Excellent communication skills with 100% English fluency. Reliable high-speed internet connection, laptop, and mobile phone. Familiarity with automotive systems and comfort with diagnosing software issues. Eagerness to learn our product line inside and out (comprehensive training provided). Position Details & Compensation Schedule: Monday-Friday, 9:00 AM - 6:00 PM ET, plus 2 Saturdays per month (10:00 AM - 3:00 PM ET). Salary: $80,000 USD annually, with opportunities for performance-based growth and bonuses. Growth: Hamilton Motor Company values internal development - high performers have strong advancement opportunities within the company.