Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between help desk managers and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk manager and a help desk coordinator. Additionally, a help desk manager has an average salary of $96,278, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a help desk manager include customer service, technical support and help desk. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Help Desk Manager | Help Desk Coordinator | |
| Yearly salary | $96,278 | $40,262 |
| Hourly rate | $46.29 | $19.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 75,971 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A help desk manager oversees and coordinates the daily performance of help desk teams, ensuring clients get to receive optimal support and services. They are in charge of setting goals and guidelines, establishing budgets and timelines, performing assessments and inspections, and monitoring the progress of operations, resolving issues or conflicts should any arise. There are also instances when a help desk manager must facilitate the communication between internal and external parties, recruit and train new members of the workforce, and implement policies and procedures to optimize operations.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Help desk managers and help desk coordinators have different pay scales, as shown below.
| Help Desk Manager | Help Desk Coordinator | |
| Average salary | $96,278 | $40,262 |
| Salary range | Between $74,000 And $125,000 | Between $28,000 And $57,000 |
| Highest paying City | Berkeley, CA | Philadelphia, PA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Meta | Ecs Federal |
| Best paying industry | Technology | - |
There are a few differences between a help desk manager and a help desk coordinator in terms of educational background:
| Help Desk Manager | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk managers' and help desk coordinators' demographics:
| Help Desk Manager | Help Desk Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 70.3% Female, 29.7% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 12.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |