Help desk manager vs senior help desk

The differences between help desk managers and senior help desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk manager and a senior help desk. Additionally, a help desk manager has an average salary of $96,278, which is higher than the $31,318 average annual salary of a senior help desk.

The top three skills for a help desk manager include customer service, technical support and help desk. The most important skills for a senior help desk are home health, patients, and care plan.

Help desk manager vs senior help desk overview

	Help Desk Manager	Senior Help Desk
Yearly salary	$96,278	$31,318
Hourly rate	$46.29	$15.06
Growth rate	10%	10%
Number of jobs	75,971	27,353
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 36%
Average age	42	42
Years of experience	2	2

Help desk manager vs senior help desk salary

Help desk managers and senior help desks have different pay scales, as shown below.

	Help Desk Manager	Senior Help Desk
Average salary	$96,278	$31,318
Salary range	Between $74,000 And $125,000	Between $21,000 And $46,000
Highest paying City	Berkeley, CA	-
Highest paying state	New Jersey	-
Best paying company	Meta	-
Best paying industry	Technology	-

Differences between help desk manager and senior help desk education

There are a few differences between a help desk manager and a senior help desk in terms of educational background:

	Help Desk Manager	Senior Help Desk
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	Stanford University	New York University

Help desk manager vs senior help desk demographics

Here are the differences between help desk managers' and senior help desks' demographics:

	Help Desk Manager	Senior Help Desk
Average age	42	42
Gender ratio	Male, 70.3% Female, 29.7%	Male, 41.2% Female, 58.8%
Race ratio	Black or African American, 12.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.3% American Indian and Alaska Native, 0.4%	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between help desk manager and senior help desk duties and responsibilities

Help desk manager example responsibilities.

Provide guidance to help desk and manage third party vendors to insure all SLAs are met.
Manage SLA, and provide metrics in order to make technical decisions regarding the allocation of technical resources.
Lead a team of 5 technicians in setting up a separate LAN to support the ship's reactor division.
Lead and contribute to the configuration and maintenance of all server, desktop and laptop hardware, OS and software.
Manage and troubleshoot application availability to users through Citrix MetaFrame.
Manage project to migrate acquire company to HealthcareSource VOIP host phone solution, email and Microsoft active directory environment.

Senior help desk example responsibilities.

Manage and maintain a VMWare virtual server environment.
Negotiate, manage and maintain SLA's with various vendors.
Manage customer expectations by ensuring applications are support to agree SLA's.
Manage system from PC's and POS to keep them running smooth and update.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.

Help desk manager vs senior help desk skills

Common help desk manager skills

Customer Service, 17%
Technical Support, 7%
Help Desk, 5%
Desk Support, 5%
ITIL, 4%
Phone Calls, 4%

Common senior help desk skills

Home Health, 10%
Patients, 9%
Care Plan, 6%
Technical Support, 6%
RUN Errands, 5%
General Assistance, 4%