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The differences between help desk managers and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk manager and a technician support tier. Additionally, a help desk manager has an average salary of $96,278, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a help desk manager include customer service, technical support and help desk. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Help Desk Manager | Technician Support Tier | |
| Yearly salary | $96,278 | $54,889 |
| Hourly rate | $46.29 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 75,971 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A help desk manager oversees and coordinates the daily performance of help desk teams, ensuring clients get to receive optimal support and services. They are in charge of setting goals and guidelines, establishing budgets and timelines, performing assessments and inspections, and monitoring the progress of operations, resolving issues or conflicts should any arise. There are also instances when a help desk manager must facilitate the communication between internal and external parties, recruit and train new members of the workforce, and implement policies and procedures to optimize operations.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Help desk managers and technician support tiers have different pay scales, as shown below.
| Help Desk Manager | Technician Support Tier | |
| Average salary | $96,278 | $54,889 |
| Salary range | Between $74,000 And $125,000 | Between $38,000 And $78,000 |
| Highest paying City | Berkeley, CA | Benicia, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Meta | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a help desk manager and a technician support tier in terms of educational background:
| Help Desk Manager | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between help desk managers' and technician support tiers' demographics:
| Help Desk Manager | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 70.3% Female, 29.7% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 12.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |