Housing management representative vs call center representative

The differences between housing management representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a housing management representative and a call center representative. Additionally, a housing management representative has an average salary of $35,960, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a housing management representative include patients, customer service and logistics. The most important skills for a call center representative are strong customer service, customer service, and patients.

Housing management representative vs call center representative overview

	Housing Management Representative	Call Center Representative
Yearly salary	$35,960	$31,549
Hourly rate	$17.29	$15.17
Growth rate	-4%	-4%
Number of jobs	163,751	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 58%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a housing management representative do?

A housing management representative directly communicates with clients in housing services. Their responsibilities include responding to inquiries and concerns, helping clients understand the terms and extent of services, offering payment arrangements, and negotiating contracts, building positive relationships along the way. They may also participate in performing research and analysis, generating leads, gathering and analyzing housing applications, and coordinating with internal and external business partners. Moreover, as a housing management representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Housing management representative vs call center representative salary

Housing management representatives and call center representatives have different pay scales, as shown below.

	Housing Management Representative	Call Center Representative
Average salary	$35,960	$31,549
Salary range	Between $19,000 And $67,000	Between $25,000 And $39,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	BNY Mellon	University of California, Berkeley
Best paying industry	Telecommunication	Finance

Differences between housing management representative and call center representative education

There are a few differences between a housing management representative and a call center representative in terms of educational background:

	Housing Management Representative	Call Center Representative
Most common degree	Bachelor's Degree, 58%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Housing management representative vs call center representative demographics

Here are the differences between housing management representatives' and call center representatives' demographics:

	Housing Management Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 44.3% Female, 55.7%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between housing management representative and call center representative duties and responsibilities

Housing management representative example responsibilities.

Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
Provide outstanding customer service, assisting patients as a financial counselor.
Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
Interpret (EOB) correspondence receive to member's and (EOP) to providers.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Housing management representative vs call center representative skills

Common housing management representative skills

Patients, 21%
Customer Service, 12%
Logistics, 9%
Internal Audit, 7%
Outbound Calls, 5%
Payment Arrangements, 4%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

Housing Management Representative vs. similar jobs

Housing Management Representative related careers

Housing Management Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Housing Management Representative
Housing Management Representative vs Call Center Representative

Updated January 8, 2025

Browse office and administrative jobs