Housing management representative vs customer care representative

The differences between housing management representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a housing management representative and a customer care representative. Additionally, a housing management representative has an average salary of $35,960, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a housing management representative include patients, customer service and logistics. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Housing management representative vs customer care representative overview

	Housing Management Representative	Customer Care Representative
Yearly salary	$35,960	$32,912
Hourly rate	$17.29	$15.82
Growth rate	-4%	-4%
Number of jobs	163,751	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a housing management representative do?

A housing management representative directly communicates with clients in housing services. Their responsibilities include responding to inquiries and concerns, helping clients understand the terms and extent of services, offering payment arrangements, and negotiating contracts, building positive relationships along the way. They may also participate in performing research and analysis, generating leads, gathering and analyzing housing applications, and coordinating with internal and external business partners. Moreover, as a housing management representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Housing management representative vs customer care representative salary

Housing management representatives and customer care representatives have different pay scales, as shown below.

	Housing Management Representative	Customer Care Representative
Average salary	$35,960	$32,912
Salary range	Between $19,000 And $67,000	Between $26,000 And $40,000
Highest paying City	New York, NY	Urban Honolulu, HI
Highest paying state	New York	Hawaii
Best paying company	BNY Mellon	Philadelphia Corporation for Aging
Best paying industry	Telecommunication	Automotive

Differences between housing management representative and customer care representative education

There are a few differences between a housing management representative and a customer care representative in terms of educational background:

	Housing Management Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Housing management representative vs customer care representative demographics

Here are the differences between housing management representatives' and customer care representatives' demographics:

	Housing Management Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 44.3% Female, 55.7%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 6.7% White, 54.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between housing management representative and customer care representative duties and responsibilities

Housing management representative example responsibilities.

Manage primary care and specialty provider contractual provisions for Medicare and Medicaid product lines.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Conduct face-to-face interviews with patients to determine eligibility for Medicaid.
Provide outstanding customer service, assisting patients as a financial counselor.
Format ACH wires from collection agencies, attorneys and trustees for nightly processing.
Interpret (EOB) correspondence receive to member's and (EOP) to providers.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Housing management representative vs customer care representative skills

Common housing management representative skills

Patients, 21%
Customer Service, 12%
Logistics, 9%
Internal Audit, 7%
Outbound Calls, 5%
Payment Arrangements, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Housing Management Representative
Housing Management Representative vs Customer Care Representative

Updated January 8, 2025

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