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Imac technician vs customer support technician

The differences between imac technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an imac technician and a customer support technician. Additionally, an imac technician has an average salary of $56,894, which is higher than the $36,361 average annual salary of a customer support technician.

The top three skills for an imac technician include cable management, technical support and desk side support. The most important skills for a customer support technician are customer service, customer support, and SQL.

Imac technician vs customer support technician overview

Imac TechnicianCustomer Support Technician
Yearly salary$56,894$36,361
Hourly rate$27.35$17.48
Growth rate10%10%
Number of jobs59,073117,102
Job satisfaction--
Most common degreeBachelor's Degree, 44%Bachelor's Degree, 46%
Average age4242
Years of experience22

Imac technician vs customer support technician salary

Imac technicians and customer support technicians have different pay scales, as shown below.

Imac TechnicianCustomer Support Technician
Average salary$56,894$36,361
Salary rangeBetween $30,000 And $105,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between imac technician and customer support technician education

There are a few differences between an imac technician and a customer support technician in terms of educational background:

Imac TechnicianCustomer Support Technician
Most common degreeBachelor's Degree, 44%Bachelor's Degree, 46%
Most common majorComputer ScienceBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Imac technician vs customer support technician demographics

Here are the differences between imac technicians' and customer support technicians' demographics:

Imac TechnicianCustomer Support Technician
Average age4242
Gender ratioMale, 88.5% Female, 11.5%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between imac technician and customer support technician duties and responsibilities

Imac technician example responsibilities.

  • Develop Java base IAM system components to manage security and authorizations.
  • Configure tokens for VPN access.
  • Configure Cisco VPN and PGP hard disk encryption for laptops.
  • Contract under Bloomberg L.P. for a global computer migration project.
  • Work with internal customers to ensure correct operation of LAN/WAN workstations.
  • Assign service calls and complete in a timely fashion while monitoring SLA.
  • Show more

Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
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Imac technician vs customer support technician skills

Common imac technician skills
  • Cable Management, 24%
  • Technical Support, 23%
  • Desk Side Support, 11%
  • Workstations, 9%
  • Image PC, 7%
  • Remedy, 4%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

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