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The differences between in store technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an in store technician and a desk support technician. Additionally, a desk support technician has an average salary of $40,715, which is higher than the $32,296 average annual salary of an in store technician.
The top three skills for an in store technician include customer service, PC and computer system. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| In Store Technician | Desk Support Technician | |
| Yearly salary | $32,296 | $40,715 |
| Hourly rate | $15.53 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 74,891 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 37% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In-store technicians set up and interpret repair schedules to maintain equipment according to the set standards and working order. Besides ensuring cost-effective tools, supplies, and equipment usage, in-store technicians also check if the equipment needs replacement and then update the supervisor. They use various pieces of equipment and hand tools to assemble filter systems and pumps mechanically. An in-store technician ensures proper maintenance and accurate inventory of each tool before its deployment. Also, they perform stockroom duties like counting and classifying parts.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
In store technicians and desk support technicians have different pay scales, as shown below.
| In Store Technician | Desk Support Technician | |
| Average salary | $32,296 | $40,715 |
| Salary range | Between $27,000 And $38,000 | Between $26,000 And $62,000 |
| Highest paying City | - | South San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | BNY Mellon |
| Best paying industry | - | Technology |
There are a few differences between an in store technician and a desk support technician in terms of educational background:
| In Store Technician | Desk Support Technician | |
| Most common degree | Associate Degree, 37% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between in store technicians' and desk support technicians' demographics:
| In Store Technician | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.5% Female, 20.5% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |