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The differences between in store technicians and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an in store technician and a desktop support technician. Additionally, a desktop support technician has an average salary of $41,792, which is higher than the $32,296 average annual salary of an in store technician.
The top three skills for an in store technician include customer service, PC and computer system. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.
| In Store Technician | Desktop Support Technician | |
| Yearly salary | $32,296 | $41,792 |
| Hourly rate | $15.53 | $20.09 |
| Growth rate | 10% | 10% |
| Number of jobs | 74,891 | 108,944 |
| Job satisfaction | - | 1 |
| Most common degree | Associate Degree, 37% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In-store technicians set up and interpret repair schedules to maintain equipment according to the set standards and working order. Besides ensuring cost-effective tools, supplies, and equipment usage, in-store technicians also check if the equipment needs replacement and then update the supervisor. They use various pieces of equipment and hand tools to assemble filter systems and pumps mechanically. An in-store technician ensures proper maintenance and accurate inventory of each tool before its deployment. Also, they perform stockroom duties like counting and classifying parts.
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
In store technicians and desktop support technicians have different pay scales, as shown below.
| In Store Technician | Desktop Support Technician | |
| Average salary | $32,296 | $41,792 |
| Salary range | Between $27,000 And $38,000 | Between $32,000 And $54,000 |
| Highest paying City | - | Philadelphia, PA |
| Highest paying state | - | Pennsylvania |
| Best paying company | - | NTT Data International L.L.C. |
| Best paying industry | - | Finance |
There are a few differences between an in store technician and a desktop support technician in terms of educational background:
| In Store Technician | Desktop Support Technician | |
| Most common degree | Associate Degree, 37% | Bachelor's Degree, 46% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between in store technicians' and desktop support technicians' demographics:
| In Store Technician | Desktop Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.5% Female, 20.5% | Male, 89.8% Female, 10.2% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |