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The differences between in store technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an in store technician and a services desk technician. Additionally, a services desk technician has an average salary of $42,123, which is higher than the $32,296 average annual salary of an in store technician.
The top three skills for an in store technician include customer service, PC and computer system. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| In Store Technician | Services Desk Technician | |
| Yearly salary | $32,296 | $42,123 |
| Hourly rate | $15.53 | $20.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 74,891 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 37% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In-store technicians set up and interpret repair schedules to maintain equipment according to the set standards and working order. Besides ensuring cost-effective tools, supplies, and equipment usage, in-store technicians also check if the equipment needs replacement and then update the supervisor. They use various pieces of equipment and hand tools to assemble filter systems and pumps mechanically. An in-store technician ensures proper maintenance and accurate inventory of each tool before its deployment. Also, they perform stockroom duties like counting and classifying parts.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
In store technicians and services desk technicians have different pay scales, as shown below.
| In Store Technician | Services Desk Technician | |
| Average salary | $32,296 | $42,123 |
| Salary range | Between $27,000 And $38,000 | Between $31,000 And $55,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Forum Energy Technologies |
| Best paying industry | - | Government |
There are a few differences between an in store technician and a services desk technician in terms of educational background:
| In Store Technician | Services Desk Technician | |
| Most common degree | Associate Degree, 37% | Bachelor's Degree, 46% |
| Most common major | Business | Information Technology |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between in store technicians' and services desk technicians' demographics:
| In Store Technician | Services Desk Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.5% Female, 20.5% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |