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Information systems manager vs information technology support manager

The differences between information systems managers and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an information systems manager and an information technology support manager. Additionally, an information systems manager has an average salary of $137,275, which is higher than the $104,424 average annual salary of an information technology support manager.

The top three skills for an information systems manager include customer service, project management and data entry. The most important skills for an information technology support manager are customer service, ITIL, and project management.

Information systems manager vs information technology support manager overview

Information Systems ManagerInformation Technology Support Manager
Yearly salary$137,275$104,424
Hourly rate$66.00$50.20
Growth rate16%16%
Number of jobs151,862162,131
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 61%
Average age4747
Years of experience88

What does an information systems manager do?

An information systems manager is typically in charge of overseeing the information technology (IT) systems and networks in a company, ensuring efficiency and smooth workflow. They are directly responsible for managing IT workers such as analysts and programmers, delegating tasks, assessing performance, managing schedules, handling budgets, and spearheading installations and upgrades. Furthermore, as an information systems manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does an information technology support manager do?

Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.

Information systems manager vs information technology support manager salary

Information systems managers and information technology support managers have different pay scales, as shown below.

Information Systems ManagerInformation Technology Support Manager
Average salary$137,275$104,424
Salary rangeBetween $95,000 And $198,000Between $76,000 And $142,000
Highest paying CitySan Francisco, CASeattle, WA
Highest paying stateNew HampshireWashington
Best paying companyBaker McKenzieClinica Sierra Vista
Best paying industryProfessionalFinance

Differences between information systems manager and information technology support manager education

There are a few differences between an information systems manager and an information technology support manager in terms of educational background:

Information Systems ManagerInformation Technology Support Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Information systems manager vs information technology support manager demographics

Here are the differences between information systems managers' and information technology support managers' demographics:

Information Systems ManagerInformation Technology Support Manager
Average age4747
Gender ratioMale, 79.5% Female, 20.5%Male, 82.2% Female, 17.8%
Race ratioBlack or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between information systems manager and information technology support manager duties and responsibilities

Information systems manager example responsibilities.

  • Manage the administration of the ERP system host on the cloud.
  • Integrate several off-the-shelf and SaaS systems to automate and streamline common transactions.
  • Manage process and provide a long-term roadmap from a PMO and technology perspective.
  • Manage all purchasing and approval of hardware/software for the facility including RFP's and RFI's.
  • Implement and manage the newspaper's and corporate office's first help desk solution following ITIL standards.
  • Lead the planning and implementation of an automate document control system for ISO 9002 in a FDA environment.
  • Show more

Information technology support manager example responsibilities.

  • Manage and maintain backup of physical and VMware virtual servers.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
  • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.
  • Show more

Information systems manager vs information technology support manager skills

Common information systems manager skills
  • Customer Service, 17%
  • Project Management, 9%
  • Data Entry, 7%
  • Technical Support, 4%
  • SQL Server, 3%
  • PC, 3%
Common information technology support manager skills
  • Customer Service, 14%
  • ITIL, 4%
  • Project Management, 4%
  • Desk Support, 4%
  • Customer Satisfaction, 4%
  • Database, 3%

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