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The differences between information technology analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an information technology analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, an information technology analyst has an average salary of $83,078, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for an information technology analyst include infrastructure, customer service and security policies. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Information Technology Analyst | Support Analyst | |
| Yearly salary | $83,078 | $75,989 |
| Hourly rate | $39.94 | $36.53 |
| Growth rate | 9% | 10% |
| Number of jobs | 145,565 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Average age | 43 | 42 |
| Years of experience | 6 | 2 |
An information technology analyst is responsible for identifying business opportunities by creating and designing technology systems that would help business operations perform efficiently and accurately. Information technology analysts manage systems maintenance, upgrade and install updates for better optimization, and perform feature revisions and adjustments based on the end-user experience. They analyze client and business specifications and research a multiple system approach to generate technology solutions. An information technology analyst must have excellent analytical skills, as well as broad knowledge of the technology industry.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Information technology analysts and support analysts have different pay scales, as shown below.
| Information Technology Analyst | Support Analyst | |
| Average salary | $83,078 | $75,989 |
| Salary range | Between $62,000 And $111,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Mayo Clinic | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between an information technology analyst and a support analyst in terms of educational background:
| Information Technology Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information technology analysts' and support analysts' demographics:
| Information Technology Analyst | Support Analyst | |
| Average age | 43 | 42 |
| Gender ratio | Male, 68.8% Female, 31.2% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.3% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 15.3% White, 58.2% American Indian and Alaska Native, 0.2% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |