Post job

Information technology consultant vs information technology/support technician

The differences between information technology consultants and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become an information technology consultant, becoming an information technology/support technician takes usually requires 1-2 years. Additionally, an information technology consultant has an average salary of $84,790, which is higher than the $45,591 average annual salary of an information technology/support technician.

The top three skills for an information technology consultant include customer service, database and project management. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.

Information technology consultant vs information technology/support technician overview

Information Technology ConsultantInformation Technology/Support Technician
Yearly salary$84,790$45,591
Hourly rate$40.76$21.92
Growth rate9%10%
Number of jobs142,475161,748
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 51%
Average age4342
Years of experience62

What does an information technology consultant do?

An Information Technology Consultant, also known as IT Consultant, is responsible for sharing extensive knowledge of Information Technology by providing suggestions and solving issues within the company. Among the duties include installing and maintaining the necessary software and hardware, designing new procedures, overseeing all implementations, and ensuring that all systems are running smoothly, employing methods to secure databases, and providing essential instructions when needed. Furthermore, an Information Technology Consultant needs to coordinate and report to management or supervisors at all times.

What does an information technology/support technician do?

An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.

Information technology consultant vs information technology/support technician salary

Information technology consultants and information technology/support technicians have different pay scales, as shown below.

Information Technology ConsultantInformation Technology/Support Technician
Average salary$84,790$45,591
Salary rangeBetween $62,000 And $115,000Between $31,000 And $66,000
Highest paying CitySeattle, WASan Francisco, CA
Highest paying stateWashingtonPennsylvania
Best paying companyCalifornia ResourcesMicrosoft
Best paying industryFinanceTechnology

Differences between information technology consultant and information technology/support technician education

There are a few differences between an information technology consultant and an information technology/support technician in terms of educational background:

Information Technology ConsultantInformation Technology/Support Technician
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 51%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Information technology consultant vs information technology/support technician demographics

Here are the differences between information technology consultants' and information technology/support technicians' demographics:

Information Technology ConsultantInformation Technology/Support Technician
Average age4342
Gender ratioMale, 83.4% Female, 16.6%Male, 85.4% Female, 14.6%
Race ratioBlack or African American, 10.5% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2%Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage8%11%

Differences between information technology consultant and information technology/support technician duties and responsibilities

Information technology consultant example responsibilities.

  • Accomplish telecommunication design and installation consulting services on VOIP phone systems.
  • Develop functional requirements as well as managed development and quality assurance activities using a full SDLC.
  • Ensure adequate security protections for proprietary data and intellectual property; manage and configure firewalls and security posture.
  • Lead enterprise-wide virtualization effort, overseeing and completing vendor/hardware qualifications, architecture/design, installation, configuration, migration and documentation.
  • Lead disaster recovery exercises, infrastructure hardware/software decommissioning initiatives and redeployment of legacy application retirements/migrations for Fannie Mae (client).
  • Assist in deploying PC's and laptops to sales organization as well as updating the OS as necessary per laptop specifications.
  • Show more

Information technology/support technician example responsibilities.

  • Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
  • Manage companies ShoreTel VoIP telephone system.
  • Manage and maintain network peripherals including printers, workstations and network connections.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Furnish technical assistance with VoIP system maintenance.
  • Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
  • Show more

Information technology consultant vs information technology/support technician skills

Common information technology consultant skills
  • Customer Service, 8%
  • Database, 8%
  • Project Management, 8%
  • Cloud, 8%
  • Troubleshoot, 4%
  • Business Processes, 4%
Common information technology/support technician skills
  • Customer Service, 12%
  • Troubleshoot, 9%
  • Computer System, 6%
  • Desk Support, 5%
  • Phone Calls, 4%
  • Remote Desktop, 3%

Browse computer and mathematical jobs