Information technology quality assurance manager vs service delivery manager

Differences between information technology quality assurance manager and service delivery manager duties and responsibilities

Information technology quality assurance manager example responsibilities.

• Accomplish keying and testing of COMSEC equipment and provide support and oversight to multiple programs.
• Manage operational and escalation/incidents of core services including connectivity, applications and services host in both cloud and legacy bare-metal environments.
• Apply and push patches to ensure workstations are IAVM compliant.
• Investigate security incidents, and respond according to DISA standards and NCDOC recommendations.
• Participate in migration to enterprise public key infrastructure (PKI) and compliance efforts.
• Lead and participate in all aspects of testing - functional, regression, end-to-end testing.
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Service delivery manager example responsibilities.

• Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
• Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
• Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
• Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
• Manage and execute ERP implementation and optimization work.
• Manage virtualization of two data centers and 72 disparate satellite locations.
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