Information technology technician jobs in Ohio

The Help Desk Analyst is responsible for providing high-quality support for all end-user IT issues. This role works directly with users to troubleshoot system problems, support network operations, and ensure software and hardware remain updated and secure. Success in this position requires broad technical knowledge, strong problem-solving abilities, and a commitment to delivering excellent customer service. Objectives of the Role Provide responsive support for all organizational operating systems Troubleshoot computer hardware and software issues Document processes and maintain accurate service desk records Prepare, deploy, and monitor system patches and software updates Key Responsibilities Respond to incoming help desk requests from end users Prioritize tickets, schedule resolutions, and escalate issues when necessary Use diagnostic tools and resources to assist with troubleshooting Access software updates, drivers, and knowledge base resources to support issue resolution Learn and support all hardware and software used within the organization Perform hands-on desktop fixes, including software installation, upgrades, hardware setup, backups, and configuration Conduct preventive maintenance on workstations, printers, and peripherals Test fixes to confirm successful resolution and perform follow-up communication Create and maintain user accounts, settings, and permissions Develop technical documentation for internal knowledge bases and end-user instructions Recommend process improvements to increase IT service value Participate in organization-wide and facility-specific IT projects Requirements Required Skills & Qualifications 5+ years of experience in a help desk or desktop support role Strong knowledge of desktop support, troubleshooting, and performance analysis Expertise with computers, laptops, printers, copiers, and related devices Strong communication skills for training and supporting end users Experience with O365, Azure AD, Firewall technologies, and Windows Server Associate degree in computer science or a related field (or equivalent experience) Preferred Skills & Qualifications Experience with VPN clients, MFA technologies, and IT ticketing systems Experience with Windows Active Directory, O365, and Azure Familiarity with switches, firewalls, and other infrastructure equipment Experience with VOIP phone systems, video surveillance, and door security systems Professional certifications are a plus Familiarity with CMMC and NIST security standards is a plus

About the Company At The Intersect Group, we connect talented professionals with organizations that value innovation and operational excellence. Our client is a leading retailer undergoing a major technology transformation to enhance customer experience and streamline store operations. They foster a culture of collaboration, adaptability, and continuous improvement, making this an exciting opportunity for tech-savvy professionals who thrive in dynamic environments. About the Role We are seeking a Technical Support Specialist to provide critical support during a large-scale store system refresh initiative. This role ensures smooth operations by assisting store managers with technical issues related to network connectivity, servers, and point-of-sale systems following store conversions. You will deliver phone-based and back-end support, troubleshoot complex technical problems, and maintain high levels of customer satisfaction. For the first 21 days post-implementation, you will provide white-glove service, ensuring a seamless transition and exceptional customer experience. Responsibilities Provide inbound and outbound phone support for store managers during post-conversion. Troubleshoot issues related to networks, servers, POS systems, and mobile devices. Assist with password resets, basic technical support, and troubleshooting. Deliver marketing material and guidance as needed during store refresh. Document and escalate unresolved issues to appropriate teams for resolution. Maintain accurate records of support requests and resolutions in ticketing systems. Ensure exceptional customer service while managing multiple priorities in a fast-paced environment. Qualifications Experience in technical support or IT knowledge (college/studies/etc.) Required Skills Strong troubleshooting skills across networks, servers, and mobile devices. Familiarity with Windows environments and POS systems preferred. Experience in retail or gas station technology environments is a plus. Excellent verbal communication and customer service skills. Ability to work independently and adapt to evolving project requirements. Strong problem-solving skills and attention to detail.

Act as the first point of contact for technical issues submitted via phone, email, or ticketing system. Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. Support and troubleshoot credit union-specific applications such as Symitar, Synergy, FICS, and other financial platforms. Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records. Troubleshoot basic network issues (e.g., LAN, Wi-Fi, VPN connectivity). Maintain IT hardware inventory, coordinate asset deployment and recovery. Collaborate with vendors and escalate issues as needed. Participate in IT projects and contribute to the implementation of new systems and upgrades. Educate employees on new tools, best practices, and IT policies.

* Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications * Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality * Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications * Determines the best course of action to improve performance and efficiency of store systems, equipment and applications * Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality * Understands and completes proper processes when installing software * Directs field personnel in installing new equipment that is going on the store network * Configures and upgrades software on newly installed devices * Implements software changes for fuel dispensers and fuel tanks * Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras * Provides troubleshooting by using remote tools connected to other legacy networks * Manages multiple tickets and works them in order of emergency to lowest priority * Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems * Reads, interprets and follows procedures described in the internal knowledge base * Provides documentation for knowledge base articles * Works with third-party help desk vendors as applicable * Maintains inventories and orders parts as needed * Provides phone support as needed * Attends training classes as required to stay current with new equipment troubleshooting procedures and technology * Initiates timely communication of critical events to Store Support Team Leads * Completes other duties, including special projects, as assigned by Management Skill Requirements: * Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices * Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made * Ability to research and resolve issues * Capable of working in a fast-paced environment * Excellent verbal communication skills and the ability to explain technical information in layman's terms * Well organized with the ability to work under pressure and meet tight deadlines * Excellent understanding of intra-department functions and operations * Ability to perform repeated bending, standing and reaching * Ability to occasionally lift up to 40 pounds * Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

IT Support Technician - Onsite | 12-Month Contract | Perrysburg, OH Pay: $22-$25/hr Schedule: Monday thru Friday, 8am to 5pm We are seeking a talented IT Support Technician in Perrysburg, OH for a 12-month contract with potential to extend. Responsibilities: Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers. Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management. Provides solutions to prevent problems from occurring in the area of responsibility including patch management. Reviews implement and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate. Provide on-site field support to customers and their suppliers including installation, servicing, repairing systems, equipment and escorting any client/vendor suppliers. Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications. Troubleshoot Microsoft patches, corporate software deployments, group policies, Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade. Troubleshooting of LAN/WAN issues impacting employee productivity on their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Perform IMACD activities within SLAs - PC and peripheral add move change Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written. Documents solutions and incident resolution case notes in English in assigned reporting systems Audit, maintain, and manage the devices asset management systems. Strong understanding and support of shipping & receiving, inventory, and warehousing practices. Assist in loading and unloading shipments. Experience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycle. Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds and/or using pallet jacks. Work with and/or around moving mechanical parts. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.

The Desktop & Education Support Specialist works within a team to provide supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Required Experience: Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service. About USTech Solutions: "US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran." Recruiter Details: Name: Ramya Sravani Email ID: ****************************** Internal Job ID: 25-49726

We're looking to add a Technology Support Professional to our growing team. Responsibilities • Provide world-class service to our customers via phone, email, and chat for hardware and software products. • Develop and improve your knowledge of our products and related technologies, including networking, authentication, hosted applications, and database. • Possible travel to customer sites for site surveys and implementations. • Special projects related to product support. We'd like to speak with you if you have: • Experience in a technical support or IT management role. • A "whatever it takes" attitude about customer service. • The desire to work someplace special, with talented and motivated colleagues. • Experience with cloud management or Microsoft Azure A great place to work • We're a small company where you can really make a difference • Great co-workers • Advancement opportunity • World class benefits • Unsurpassed medical, dental, and vision coverage • 401(k) program with match About TimeKeeping Systems Why is the average employee tenure at Guard1 over ten years? It's because we give our team a great place to work, a great group of colleagues to work with, and a great product that they can believe in. Our company goals are simple - taking care of our customers, taking care of our employees, and earning a profit - in that order. We believe in giving our team members the trust and resources they need to succeed. One way we take care of our people is a great benefit program, with healthcare, dental, vision, disability, and 401(k) with match. We are the leader in our industry and we are investing in growth. We are a small passionate company, where everyone makes a difference, every day. This is an opportunity for an exceptional individual to join our team. If you have the superior talent and skills we're looking for, we want to speak with you!

We're seeking a jack-of-all-trades Service Desk Analyst who is interested in a contract to hire opportunity with our client in Shaker Heights. This will be working onsite M-F. The Hiring Team is targeting someone who is passionate about solving problems, eager to learn, and ready to get hands-on with a wide range of technologies. This role is perfect for someone who enjoys variety in their day-to-day work and takes pride in being the go-to person for all things tech. Required Skills & Experience Technical Troubleshooting: Strong ability to diagnose and resolve hardware, software, and network issues across various platforms (Windows, mac OS, mobile devices). Hands-On Mentality: Willingness to physically set up, configure, and repair devices and peripherals as needed. Versatility: A true jack-of-all-trades-comfortable switching between tasks, tools, and technologies. Customer Service Orientation: Excellent communication skills and a helpful attitude when supporting end users. Adaptability: Ability to learn quickly and handle unfamiliar systems or challenges with confidence. Time Management: Capable of prioritizing tasks and managing multiple support requests efficiently. Documentation Skills: Able to clearly document issues, solutions, and procedures for future reference. Team Collaboration: Works well with others, shares knowledge, and supports team goals.

Akkodis has an exciting job opportunity with a client looking to add a skilled IT Site Support Analyst job to help with troubleshooting and resolving user issues surrounding Windows 10, Office 365, Printer & PC, and other software & hardware related issues. We are looking for someone with good communication & customer service skills as well as a strong ability to troubleshoot and resolve technical issues in-person. In addition to supporting end-users, you will also help with project work to help set up new employee work stations, re-image laptop & desktop computers and more. The person we are seeking must have reliable transportation to get to and from the facility. There will be a requirement to support multiple facilities in the Cleveland area. This is a long-term contract opportunity fully on-site based out of Cleveland, Ohio. Target compensation for the role is $25.00 - $30.00 per hour, potentially more for the right person. Job Responsibilities for the IT Site Support Analyst Job: You will support a wide range of issues from network connectivity, printer & PC issues, A-D, re-image desktop and laptops and set up new machines. Provide a combination of help desk and desktop support in an in-person environment. Configure PC's for new employees, troubleshoot existing machines. Job Qualifications for the IT Site Support Analyst Job: Associates degree in computer information systems or related field; or 3-5 years equivalent work experience and or an equivalent combination of education, training, and experience in the following: Experience with Microsoft desktop and web administrator consoles operating systems and Microsoft based desktop applications. Strong working knowledge of a range of desktop diagnostic and troubleshooting utilities and practices. Employment Type: Long-term contract Compensation Range: $25.00 - $30.00 per hour + benefits Location: On-site, Cleveland, Ohio area If you are interested in this IT Site Support Analyst role please click APPLY NOW. For other opportunities available at Akkodis go to **************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client . To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **********************************************

Encore Talent Solutions is currently seeking a Desktop Support Specialist for a position located ONSITE in Cincinnati, OH. This position is estimated to be a 6 month contract position. We are seeking a skilled and customer-focused Desktop Support Specialist to provide end-user support across our organization. The ideal candidate will bring technical expertise, a proactive approach to problem-solving, and the ability to deliver white-glove service to ensure an exceptional user experience. Responsibilities: Provide technical support for Windows 10/11 and Mac iOS systems, including installation, configuration, and troubleshooting. Support and administer Microsoft Teams, including collaboration features, troubleshooting, and user onboarding. Deliver O365 support (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) and resolve issues related to email, productivity, and collaboration tools. Provide timely and efficient email support, ensuring seamless communication across platforms. Utilize ServiceNow to track, manage, and resolve incidents, service requests, and escalate issues as required. Maintain accurate documentation of troubleshooting steps, resolutions, and recurring issues to improve efficiency. Qualifications: Proven experience in desktop support or IT helpdesk roles. Strong knowledge of Windows 10/11 and Mac iOS environments. Hands-on experience with Microsoft Teams and Office 365 suite. Familiarity with ServiceNow or similar ITSM platforms. Excellent customer service and communication skills, with a focus on delivering high-quality, user-friendly support. Ability to prioritize and manage multiple tasks in a fast-paced environment. Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts including evenings, weekends, and holidays Job Overview A leading banking firm is seeking an experienced IT Support Specialist to deliver high-quality end-user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently, and supporting enterprise hardware and software systems. Key Responsibilities Provide excellent customer service through phone, chat, and in-person support. Listen actively to understand user concerns and ensure timely resolution. Document all incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application issues. Perform assessment, triage, research, and education for end users. Support after-hours or weekend needs as required. Demonstrate strong attention to detail, follow-through, and a positive attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding issue status and resolution. Maintain professionalism in challenging or high-pressure situations. Qualifications Excellent communication and customer service skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support experience preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving abilities. Self-motivated with the ability to work independently under pressure. Flexibility to work varied shifts, including evenings, weekends, and holidays.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Manage Media content through specific workflow based Operations Monitor, reconcile and QA content Adept with all Client tools to make required changes to content Written and verbal communication with Clients and Network Partners Triage issues and work with cross functional teams for escalating, mitigating or troubleshooting issues Rule, Analysis, and Knowledge based decision making End to end ownership, tracking and reporting of issues Salary Range: $38,000 - $45,000 per year

Job title: Tech Line Specialist Duration: 12 months contract with possibility of extension KEY RESPONSIBILITES/REQUIREMENTS: Daily Tasks Performed: • Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems • Interaction with plant floor users and clients (in order to understand production line processes and customers) • Support projects such as technology upgrades\implementations of Tier 1 computer systems • Review, understand and react to various monitoring systems for Tier 1 computer systems What will this person be working on • IT Management: provide updates/status, receive direction, problem escalation, obtain approvals and/or feedback, contributing to the setting and tracking of mid-term strategies, process status and evaluation § Other Staff: Assist with upholding established policies and standards. Assist with executing established processes/procedures • External Suppliers: develop understanding of changing technology landscapes, applicability for adoption within company. Position Success Criteria (Desired) - 'WANTS' Education: Completed post-secondary education in Computer Science or equivalent related experience • Experience supporting computer applications and end-user computing devices § Experience supporting Windows 7/10, Active Directory, LAN/Networking • Experience using MS-Office, and problem ticketing applications • Experience executing processes on an AIX/UNIX environment • Experience managing 2nd level support calls (Level 1) • Experience managing 3rd level support calls (Level 2) • Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices • Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems • Ability to follow and document processes § Ability to adapt/learn in a changing environment • Experience with general IT processes and development methodologies • Solid analysis, proven problem solving and decision-making skills • Good time management and prioritization skills • Strong communication skills both verbal and written

Come make your mark with Watermark! 🎖️ FOUNDED BY USAF VETERANS in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business. 🌎 SUBJECT MATTER EXPERTS specializing in security and risk management. We're intimately familiar with DOD security programs and mission requirements. ⭐ OUR CORE VALUES drive every action we take as a company. We strive to exhibit PERSPECTIVE, PASSION, COMMUNICATION, INTEGRITY AND ETHICS, and BALANCE in all we do. 💲 COMPETITIVE BENEFITS PACKAGE to address our employees' physical, mental, emotional, and financial well-being. This includes 100% employer- paid medical insurance, ample paid leave, a free employee assistance program, and a competitive 401k savings plan. At Watermark, our people come first! Network/Systems Administrator II The primary function will be to organize, install, and support government organization's computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems. This will also include helping architect, design and analyze network models. It will require participation in decisions about buying future hardware or software to upgrade organization's infrastructure. This position might be called upon to provide technical support to computer users to help solve users' problems. This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. In this role you will…. Lead IT ops team on day-to-day management and operations of Networks and implement capabilities vetted through Cybersecurity, ISSE and higher headquarters to maintain JSIG/RMF Authority to Operate and maintain Continuous Monitoring tools and processes Manage COTS & GOTS products to collect, display and remediate a variety of automated system security and system operations/performance functions and metrics. Assist during security assessments of servers/network devices/security appliances Assist during security assessments with regard to accuracy and efficiency Assist with Creation of operational Operations and Maintenance (O&M) checklists to maintain the service (daily, weekly, monthly, yearly O&M checklists); build Tactics, Techniques and Processes (TTPs) and Standard Operating Processes (SOPs) associated with service checklists Manage and operate monitoring tools/capabilities with the enterprise security information and event management (SIEM) and create/tailor complex event alarms/rules and summary reports Execute cybersecurity operations procedures for day to day network management, operations and maintenance Monitor/analyze output of cybersecurity related tools for reportable security incidents and residual risk Assist in analyzing technical risk, upon request, of emerging cybersecurity tools and processes Work as part of a security incident response team as needed Assist ISSM/ISSO/ISSE with the Integration/Development new techniques to improve Confidentiality, Integrity, and Availability for networks/systems operating at various classification levels Advanced technical competency in one or more of the following supported platforms: Microsoft Windows Server, Active Directory Red Hat Enterprise Linux servers, MS Hyper- V/VMWare/ESx/Xen Hypervisors, Enterprise networking/firewalls/intrusion detection/prevention systems, forensic analysis/vulnerability assessment, Group Policy management and configuration, Scripting, BMC Footprints, WSUS, , Lumension, Bitlocker, SQL Server 2012, TomCat, IIS, Windows Server 2012r2/2016, Win 10, Red Hat 6.5, Microsoft Office Toolkits, SEIMs, Logrhythm, ACAS/Nessus/SCAP, mandatory/role-based access control concepts (e.g. SE Linux extensions to RHEL, PitBull, AppArmor, and Sentris), video teleconferencing/VOIP,Oracle/MS SQL database security, and Apache/IIS Web server security Additional duties as assigned Experience Requirements: 3-5 years related experience Education Requirements: Bachelor's degree in a related area OR Associate's degree in a related area + 2 years' experience OR equivalent experience (4 years) Certification Requirements: Must meet position and certification requirements outlined in DoD Directive 8570.01-M Information Assurance Technician Level 2 within 6 months of the date of hire Prefer an IAT Level III certification (i.e. CASP, CISSP, etc). Security Clearance Requirements: Top Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Other Requirements: Thorough knowledge of Microsoft Windows desktop and server operating systems, Microsoft Exchange Server, and as needed RHEL operating systems administration and associated hardware Experience in effective communication and collaborating in a high performance team environment. Group Policy design and configuration Working knowledge of CISCO network and switching and virtualization technologies Working knowledge of virtualization as it applies to users environments, operating systems, and network appliances Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies Working knowledge communication security (COMSEC) policies and integration Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to assessments and authorization Working knowledge and current relevant experience with PL2, PL3, and PL4 network environments/systems Working knowledge of WSUS and/or YUM patch deployment methodologies Must be familiar with DoD policy as it applies to implementing and executing system and network administration Working knowledge of Risk Management Framework and how to apply it to network/information system environments Must be able to regularly lift up to 50 lbs. May require sedentary work at least 50% of the time Reports to a physical location which occasionally requires the ability to traverse between buildings Ability to manage stress with a high degree of maturity/professionalism Demonstrated critical thinking and leadership skills and the ability to work well with others Effective verbal and written communication skills All Level I & Level II positions - candidate should possess some Special Access Program (SAP) experience All Level III positions -candidate should possess 2+ years of Special Access Program (SAP) experience Watermark provides salary ranges with job postings in states where it is legally required; any other salary ranges associated with our postings are third party estimates and may not be an accurate reflection of Watermark's total compensation package. Multiple considerations are taken into account when determining the final salary/hourly rate, including but not limited to, Contract Wage Determination, education and certifications, relevant work experience, related skills and competencies, as well as Federal Government Contract Labor Categories. Central to Watermark's employment philosophy is the wellbeing of our employees which is why we offer a robust benefits package and wellness program alongside of annual base compensation. Watermark is an equal opportunity employer. All terms and conditions of employment are established without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable federal, state, and local laws.

The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract is 6 months and should most likely extend or convert to direct hire. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a 1 and done virtual interview with the qualified candidates. Location: Enon, Ohio (45323) Multiple openings 1st Shift - Start 6 AM, 7 AM, 8 AM, or 9 AM (8.5 hour shift) for a variety of day schedules (Working Mon, Fri, Sat, Sun and off either (Tues/Wed) or (Wed/Thurs). Thurs through Mon or Fri through Tues shift) Also available: Monday through Friday shift; 8 AM - 4:30 PM ***Starts with paid training class that lasts 3-4 weeks. Training is 9 AM - 6 PM, Monday through Friday Open to New IT Grads!!! Requirements: Prior help desk experience preferred Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made Ability to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman's terms Well organized with the ability to work under pressure and meet tight deadlines Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching Ability to occasionally lift up to 40 pounds Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Must Haves: Open to new grads SOLID customer service Good problem solving Entry level IT experience Nice to Haves: Tech support experience Help desk experience POS experience Retail experience Gas station experience Duties: Uses remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications Determines the best course of action to improve performance and efficiency of store systems, equipment, and applications Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality Understands and completes proper processes when installing software Directs field personnel in installing new equipment that is going on the store network Configures and upgrades software on newly installed devices Implements software changes for fuel dispensers and fuel tanks Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras Provides troubleshooting by using remote tools connected to other legacy networks Manages multiple tickets and works them in order of emergency to lowest priority Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems Reads, interprets, and follows procedures described in the internal knowledge base Provides documentation for knowledge-base articles Works with third-party help desk vendors as applicable Maintains inventories and orders parts as needed Provides phone support as needed Attends training classes as required to stay current with new equipment troubleshooting procedures and technology Initiates timely communication of critical events to Store Support Team Leads Completes other duties, including special projects, as assigned by Management

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the facilities maintenance and engineering team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 2,700 stores nationwide. The program goal is to protect the client against product loss in stores. They will coordinate service with on-site technicians, store management, and other internal stakeholders. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback. Successful candidates will have experience with triaging, ticket/work order prioritization, change management, and a background in a level 2 or 3 support role. Required Skills & Experience 3+ years of level 2 or 3 Help Desk experience Triaging Ticket/Work Order prioritization Change management experience Nice to Have Skills & Experience Facilities management platforms and other software (Maximo, ServiceNow, ServiceChannel, fm Pilot) Manufacturing, production, or big box retail experience) Autonomous system diagnostics and troubleshooting Compensation: $25/hr - $30/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Key Responsibilities: Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms). Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing. Support mobile device setup and management for sales or field teams. Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. Escalate and track issues that require higher-level intervention or vendor support. Collaborate with network and system administrators for more complex technical issues. Maintain accurate documentation of incidents, resolutions, and asset inventories. Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons. Required Skills and Qualifications: 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). Familiarity with Active Directory, user account provisioning, and permission management. Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. Strong problem-solving, interpersonal, and time-management skills. Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Preferred Qualifications: Experience supporting IT in a manufacturing, distribution, or retail environment. Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation. Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.

Technical Support Analyst (Infrastructure Upgrade Project) Duration: 18 months Pay rate: $21/hr Interviews: Week of January 5th, start likely January 12th Training period: Day shift during training period (while you wait for security clearance from the end client) Two shifts to choose from ( whatever best fits your schedule, but cannot change once you're locked into a shift ): Group 1 - 7PM-4AM EST Monday-Friday (hour for lunch or leave an hour early, only 8-hour shifts, but generally available during these hours) Group 2 - 8AM-5PM EST Saturday-Wednesday (hour for lunch or leave an hour early, only 8-hour shifts, but generally available during these hours) *Will need to pass a background check, possibly drug screen* Overview: Our client is undertaking a major infrastructure upgrade project and is seeking a Technical Support Analyst to join their team. Key Responsibilities: Perform pre- and post-validation of IT equipment for a nationwide switch upgrade project (communicate with technicians who are in the field while you are in the office). Provide technical support and troubleshooting for hardware and network components. Document processes, findings, and resolutions with high attention to detail. Communicate effectively with internal teams and stakeholders to ensure smooth project execution.