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The differences between infrastructure analysts and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure analyst and a technical support specialist. Additionally, an infrastructure analyst has an average salary of $70,283, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for an infrastructure analyst include customer service, troubleshoot and azure. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Infrastructure Analyst | Technical Support Specialist | |
| Yearly salary | $70,283 | $48,667 |
| Hourly rate | $33.79 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,728 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Infrastructure analysts and technical support specialists have different pay scales, as shown below.
| Infrastructure Analyst | Technical Support Specialist | |
| Average salary | $70,283 | $48,667 |
| Salary range | Between $49,000 And $99,000 | Between $30,000 And $76,000 |
| Highest paying City | Bellevue, WA | San Francisco, CA |
| Highest paying state | Washington | New Jersey |
| Best paying company | Meta | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between an infrastructure analyst and a technical support specialist in terms of educational background:
| Infrastructure Analyst | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between infrastructure analysts' and technical support specialists' demographics:
| Infrastructure Analyst | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 82.9% Female, 17.1% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |