Infrastructure network technician vs information technology/support technician

The differences between infrastructure network technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure network technician and an information technology/support technician. Additionally, an infrastructure network technician has an average salary of $59,095, which is higher than the $45,591 average annual salary of an information technology/support technician.

The top three skills for an infrastructure network technician include switches, routers and troubleshoot. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.

Infrastructure network technician vs information technology/support technician overview

	Infrastructure Network Technician	Information Technology/Support Technician
Yearly salary	$59,095	$45,591
Hourly rate	$28.41	$21.92
Growth rate	5%	10%
Number of jobs	58,731	161,748
Job satisfaction	-	-
Most common degree	Associate Degree, 51%	Bachelor's Degree, 51%
Average age	43	42
Years of experience	2	2

Infrastructure network technician vs information technology/support technician salary

Infrastructure network technicians and information technology/support technicians have different pay scales, as shown below.

	Infrastructure Network Technician	Information Technology/Support Technician
Average salary	$59,095	$45,591
Salary range	Between $41,000 And $83,000	Between $31,000 And $66,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Pennsylvania
Best paying company	-	Microsoft
Best paying industry	-	Technology

Differences between infrastructure network technician and information technology/support technician education

There are a few differences between an infrastructure network technician and an information technology/support technician in terms of educational background:

	Infrastructure Network Technician	Information Technology/Support Technician
Most common degree	Associate Degree, 51%	Bachelor's Degree, 51%
Most common major	Electrical Engineering Technology	Computer Science
Most common college	University of Pennsylvania	University of Pennsylvania

Infrastructure network technician vs information technology/support technician demographics

Here are the differences between infrastructure network technicians' and information technology/support technicians' demographics:

	Infrastructure Network Technician	Information Technology/Support Technician
Average age	43	42
Gender ratio	Male, 92.6% Female, 7.4%	Male, 85.4% Female, 14.6%
Race ratio	Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3%	Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	9%	11%

Differences between infrastructure network technician and information technology/support technician duties and responsibilities

Infrastructure network technician example responsibilities.

Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
Work with BGP, OSPF, and EIGRP.
Work with protocols such as TCP/IP to design and configure rout and switch networks.
Create backup configuration files of all base routers, allowing near real-time restoral in case of a major failure.
Administer VPN and firewall service changes while safeguarding data integrity.
Install, configure and maintain classified/unclassified VoIP phones and video teleconference hardware/software.

Information technology/support technician example responsibilities.

Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
Manage companies ShoreTel VoIP telephone system.
Manage and maintain network peripherals including printers, workstations and network connections.
Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
Furnish technical assistance with VoIP system maintenance.
Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.

Infrastructure network technician vs information technology/support technician skills

Common infrastructure network technician skills

Switches, 11%
Routers, 6%
Troubleshoot, 5%
Ladders, 5%
Network Issues, 4%
Fiber Optic, 4%

Common information technology/support technician skills

Customer Service, 12%
Troubleshoot, 9%
Computer System, 6%
Desk Support, 5%
Phone Calls, 4%
Remote Desktop, 3%

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Infrastructure Network Technician
Infrastructure Network Technician vs Information Technology/Support Technician

Updated January 8, 2025

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