Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between infrastructure technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure technician and a customer support technician. Additionally, an infrastructure technician has an average salary of $96,543, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for an infrastructure technician include troubleshoot, structured cabling and technical support. The most important skills for a customer support technician are customer service, customer support, and SQL.
In the information technology (IT) industry, an infrastructure technician is an IT expert responsible for the maintenance and installation of computer systems and networks. They are also responsible for addressing issues and concerns, troubleshooting problems, performing adjustments and modifications, developing test structures, eliminating bugs, and maintaining documentation. There are also instances where they participate in designing and developing network software and hardware, liaising with clients, and overseeing IT operations. Moreover, an infrastructure technician must provide technical support and guidance to staff, all while enforcing the security and quality standards of the company.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Infrastructure technicians and customer support technicians have different pay scales, as shown below.
| Infrastructure Technician | Customer Support Technician | |
| Average salary | $96,543 | $36,361 |
| Salary range | Between $62,000 And $148,000 | Between $23,000 And $56,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Yelp | Adobe |
| Best paying industry | - | Technology |
There are a few differences between an infrastructure technician and a customer support technician in terms of educational background:
| Infrastructure Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 46% |
| Most common major | Computer Information Systems | Business |
| Most common college | - | Stanford University |
Here are the differences between infrastructure technicians' and customer support technicians' demographics:
| Infrastructure Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 91.0% Female, 9.0% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |