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The differences between infrastructure technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure technician and an information technology/support technician. Additionally, an infrastructure technician has an average salary of $96,543, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for an infrastructure technician include troubleshoot, structured cabling and technical support. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
In the information technology (IT) industry, an infrastructure technician is an IT expert responsible for the maintenance and installation of computer systems and networks. They are also responsible for addressing issues and concerns, troubleshooting problems, performing adjustments and modifications, developing test structures, eliminating bugs, and maintaining documentation. There are also instances where they participate in designing and developing network software and hardware, liaising with clients, and overseeing IT operations. Moreover, an infrastructure technician must provide technical support and guidance to staff, all while enforcing the security and quality standards of the company.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Infrastructure technicians and information technology/support technicians have different pay scales, as shown below.
| Infrastructure Technician | Information Technology/Support Technician | |
| Average salary | $96,543 | $45,591 |
| Salary range | Between $62,000 And $148,000 | Between $31,000 And $66,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | Pennsylvania |
| Best paying company | Yelp | Microsoft |
| Best paying industry | - | Technology |
There are a few differences between an infrastructure technician and an information technology/support technician in terms of educational background:
| Infrastructure Technician | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 51% |
| Most common major | Computer Information Systems | Computer Science |
| Most common college | - | University of Pennsylvania |
Here are the differences between infrastructure technicians' and information technology/support technicians' demographics:
| Infrastructure Technician | Information Technology/Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 91.0% Female, 9.0% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |