Inside sales supervisor vs inside sales associate

The differences between inside sales supervisors and inside sales associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inside sales supervisor, becoming an inside sales associate takes usually requires 2-4 years. Additionally, an inside sales supervisor has an average salary of $48,954, which is higher than the $40,687 average annual salary of an inside sales associate.

The top three skills for an inside sales supervisor include CRM, product knowledge and marketing campaigns. The most important skills for an inside sales associate are inside sales, sales associates, and strong customer service.

Inside sales supervisor vs inside sales associate overview

	Inside Sales Supervisor	Inside Sales Associate
Yearly salary	$48,954	$40,687
Hourly rate	$23.54	$19.56
Growth rate	4%	4%
Number of jobs	105,041	320,863
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 63%
Average age	46	47
Years of experience	8	4

What does an inside sales supervisor do?

The inside sales supervisors manage a team of highly trained sales professionals by merging all in-store techniques of reaching out and engaging prospective customers via phone calls and emails only, and by acting as a liaison between the customer and the company as they sell products and services to customers remotely. Their primary role is to hire sales staff and educate them about the products and services they are selling and evaluate their performance if their goals are met. They also coordinate with the company directors to prepare and develop procedures on how to increase sales, expand marketing, and promote business.

What does an inside sales associate do?

An inside sales associate is responsible for selling the company's goods and services through remote communication. Inside sales associates make calls to potential customers, demonstrate the products' features, take orders, process payments, and inform the customers of the delivery details. They strategize the most effective sales pitches to attract the customers on purchasing more services that would generate revenues and increase the company's profitability and brand image. An inside sales associate also supports the marketing team in developing marketing campaigns and promotional offers depending on customer demands and requests.

Inside sales supervisor vs inside sales associate salary

Inside sales supervisors and inside sales associates have different pay scales, as shown below.

	Inside Sales Supervisor	Inside Sales Associate
Average salary	$48,954	$40,687
Salary range	Between $33,000 And $71,000	Between $30,000 And $54,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	AEG	MSCI
Best paying industry	Finance	Health Care

Differences between inside sales supervisor and inside sales associate education

There are a few differences between an inside sales supervisor and an inside sales associate in terms of educational background:

	Inside Sales Supervisor	Inside Sales Associate
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 63%
Most common major	Business	Business
Most common college	University of Pennsylvania	SUNY College of Technology at Alfred

Inside sales supervisor vs inside sales associate demographics

Here are the differences between inside sales supervisors' and inside sales associates' demographics:

	Inside Sales Supervisor	Inside Sales Associate
Average age	46	47
Gender ratio	Male, 56.9% Female, 43.1%	Male, 57.3% Female, 42.7%
Race ratio	Black or African American, 6.6% Unknown, 3.9% Hispanic or Latino, 17.2% Asian, 6.1% White, 65.8% American Indian and Alaska Native, 0.4%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	6%

Differences between inside sales supervisor and inside sales associate duties and responsibilities

Inside sales supervisor example responsibilities.

Achieve proficiency in all aspects of international business from documentation to freight logistics to pricing negotiations.
Train and develop staff use in CRM.
Log all information regarding customer interactions and issues into CRM system.
Maintain detailed accountability of valuable jewelry, handle new merchandise, and maintain employee focus on departmental organization and cleanliness.
Offer clients solutions via license or Saas.
Coordinate with corporate entity on business registrations require to do business with RFP completion.

Inside sales associate example responsibilities.

Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
Provide awareness to customers of the benefits of moving to a cloud platform for intra/customer facing web applications.
Develop a standardize, customize CRM system to track sales and marketing ROI that link into operational and financial ERP systems.
Calculate roofing amounts/square footage etc.
Maintain cleanliness and organization of stockroom shelves.
Conduct effective outbound telemarketing calls to potential and existing clients.

Inside sales supervisor vs inside sales associate skills

Common inside sales supervisor skills

CRM, 9%
Product Knowledge, 8%
Marketing Campaigns, 6%
Performance Reviews, 6%
Sales Reps, 5%
Sales Strategies, 5%

Common inside sales associate skills

Inside Sales, 13%
Sales Associates, 7%
Strong Customer Service, 6%
Sales Process, 5%
Customer Satisfaction, 5%
Sales Floor, 5%

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Inside Sales Supervisor
Inside Sales Supervisor vs Inside Sales Associate

Updated January 8, 2025

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