Inside sales supervisor vs inside sales representative

The differences between inside sales supervisors and inside sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inside sales supervisor, becoming an inside sales representative takes usually requires 2-4 years. Additionally, an inside sales supervisor has an average salary of $48,954, which is higher than the $44,413 average annual salary of an inside sales representative.

The top three skills for an inside sales supervisor include CRM, product knowledge and marketing campaigns. The most important skills for an inside sales representative are customer service, CRM, and outbound calls.

Inside sales supervisor vs inside sales representative overview

	Inside Sales Supervisor	Inside Sales Representative
Yearly salary	$48,954	$44,413
Hourly rate	$23.54	$21.35
Growth rate	4%	4%
Number of jobs	105,041	244,168
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 66%
Average age	46	47
Years of experience	8	4

What does an inside sales supervisor do?

The inside sales supervisors manage a team of highly trained sales professionals by merging all in-store techniques of reaching out and engaging prospective customers via phone calls and emails only, and by acting as a liaison between the customer and the company as they sell products and services to customers remotely. Their primary role is to hire sales staff and educate them about the products and services they are selling and evaluate their performance if their goals are met. They also coordinate with the company directors to prepare and develop procedures on how to increase sales, expand marketing, and promote business.

What does an inside sales representative do?

An inside sales representative is responsible for selling services and products to clients, driving the company's revenues and increase sales profitability. Duties of an inside sales representative include developing strategic sales pitches, responding to customer's inquiries and requests, offering promotional products and discounts, researching potential clients, creating sales reports, and managing customer's possible complaints. An inside sales representative also provides strategic solutions to share with the sales team to improve their sales performance. Inside sales representatives must have excellent communication and negotiation skills to deal with customers' needs.

Inside sales supervisor vs inside sales representative salary

Inside sales supervisors and inside sales representatives have different pay scales, as shown below.

	Inside Sales Supervisor	Inside Sales Representative
Average salary	$48,954	$44,413
Salary range	Between $33,000 And $71,000	Between $28,000 And $69,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Wyoming
Best paying company	AEG	Berkshire Hathaway
Best paying industry	Finance	Technology

Differences between inside sales supervisor and inside sales representative education

There are a few differences between an inside sales supervisor and an inside sales representative in terms of educational background:

	Inside Sales Supervisor	Inside Sales Representative
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	University of Pennsylvania	SUNY College of Technology at Alfred

Inside sales supervisor vs inside sales representative demographics

Here are the differences between inside sales supervisors' and inside sales representatives' demographics:

	Inside Sales Supervisor	Inside Sales Representative
Average age	46	47
Gender ratio	Male, 56.9% Female, 43.1%	Male, 54.7% Female, 45.3%
Race ratio	Black or African American, 6.6% Unknown, 3.9% Hispanic or Latino, 17.2% Asian, 6.1% White, 65.8% American Indian and Alaska Native, 0.4%	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%
LGBT Percentage	6%	6%

Differences between inside sales supervisor and inside sales representative duties and responsibilities

Inside sales supervisor example responsibilities.

Achieve proficiency in all aspects of international business from documentation to freight logistics to pricing negotiations.
Train and develop staff use in CRM.
Log all information regarding customer interactions and issues into CRM system.
Maintain detailed accountability of valuable jewelry, handle new merchandise, and maintain employee focus on departmental organization and cleanliness.
Offer clients solutions via license or Saas.
Coordinate with corporate entity on business registrations require to do business with RFP completion.

Inside sales representative example responsibilities.

Coordinate commercial sales and manage projects with HVAC contractors for Georgia district.
Accomplish tasks in a timely manner.Skills UsedComputer, math, reading wiring schematics.
Generate leads through the use of Linkedin, firm websites and legal magazines.
Manage and develop a nationwide territory through cold calling utilizing LinkedIn?, DiscoverOrg.
Manage help desk support for company ERP system as well as employee hardware and software issues.
Manage a team of 15-25 ISE's through effective sales coaching, call monitoring and creating sales spiff programs.

Inside sales supervisor vs inside sales representative skills

Common inside sales supervisor skills

CRM, 9%
Product Knowledge, 8%
Marketing Campaigns, 6%
Performance Reviews, 6%
Sales Reps, 5%
Sales Strategies, 5%

Common inside sales representative skills

Customer Service, 22%
CRM, 6%
Outbound Calls, 5%
Product Knowledge, 4%
Work Ethic, 4%
Sales Process, 3%

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Inside Sales Supervisor
Inside Sales Supervisor vs Inside Sales Representative

Updated January 8, 2025

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