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The differences between installation coordinators and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an installation coordinator, becoming a customer services coordinator takes usually requires 6-12 months. Additionally, a customer services coordinator has an average salary of $35,520, which is higher than the $33,507 average annual salary of an installation coordinator.
The top three skills for an installation coordinator include installation process, project management and data entry. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.
| Installation Coordinator | Customer Services Coordinator | |
| Yearly salary | $33,507 | $35,520 |
| Hourly rate | $16.11 | $17.08 |
| Growth rate | 10% | -4% |
| Number of jobs | 35,508 | 246,525 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 47% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
An installation coordinator usually works in a telecommunication company and serves as a channel between the company and the client. Upon an application for installation, a coordinator will communicate with their client to schedule a possible installation or repair date. They usually respond to queries and requests and address other concerns. They need to coordinate closely with the installation team or the field supervisor to ensure that the work is on track and completed.
A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.
Installation coordinators and customer services coordinators have different pay scales, as shown below.
| Installation Coordinator | Customer Services Coordinator | |
| Average salary | $33,507 | $35,520 |
| Salary range | Between $25,000 And $44,000 | Between $27,000 And $45,000 |
| Highest paying City | Hartford, CT | Richmond, CA |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | Johnson Controls | Stanford University |
| Best paying industry | Health Care | Finance |
There are a few differences between an installation coordinator and a customer services coordinator in terms of educational background:
| Installation Coordinator | Customer Services Coordinator | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between installation coordinators' and customer services coordinators' demographics:
| Installation Coordinator | Customer Services Coordinator | |
| Average age | 42 | 40 |
| Gender ratio | Male, 44.8% Female, 55.2% | Male, 25.3% Female, 74.7% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |