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The differences between installation coordinators and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an installation coordinator and a technical support specialist. Additionally, a technical support specialist has an average salary of $48,667, which is higher than the $33,507 average annual salary of an installation coordinator.
The top three skills for an installation coordinator include installation process, project management and data entry. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Installation Coordinator | Technical Support Specialist | |
| Yearly salary | $33,507 | $48,667 |
| Hourly rate | $16.11 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 35,508 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An installation coordinator usually works in a telecommunication company and serves as a channel between the company and the client. Upon an application for installation, a coordinator will communicate with their client to schedule a possible installation or repair date. They usually respond to queries and requests and address other concerns. They need to coordinate closely with the installation team or the field supervisor to ensure that the work is on track and completed.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Installation coordinators and technical support specialists have different pay scales, as shown below.
| Installation Coordinator | Technical Support Specialist | |
| Average salary | $33,507 | $48,667 |
| Salary range | Between $25,000 And $44,000 | Between $30,000 And $76,000 |
| Highest paying City | Hartford, CT | San Francisco, CA |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | Johnson Controls | Meta |
| Best paying industry | Health Care | Finance |
There are a few differences between an installation coordinator and a technical support specialist in terms of educational background:
| Installation Coordinator | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between installation coordinators' and technical support specialists' demographics:
| Installation Coordinator | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.8% Female, 55.2% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |