Insurance coordinator vs appointment coordinator

The differences between insurance coordinators and appointment coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an insurance coordinator, becoming an appointment coordinator takes usually requires 1-2 years. Additionally, an insurance coordinator has an average salary of $32,788, which is higher than the $31,144 average annual salary of an appointment coordinator.

The top three skills for an insurance coordinator include patients, customer service and insurance verification. The most important skills for an appointment coordinator are patients, customer service, and repair orders.

Insurance coordinator vs appointment coordinator overview

	Insurance Coordinator	Appointment Coordinator
Yearly salary	$32,788	$31,144
Hourly rate	$15.76	$14.97
Growth rate	-3%	-8%
Number of jobs	108,509	72,134
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 32%
Average age	44	49
Years of experience	4	2

What does an insurance coordinator do?

An insurance coordinator is responsible for evaluating and validating insurance information to verify claims and process the necessary claims resolutions for parties. Insurance coordinators submit claims statements timely to the insurance officers for review, coordinate with the clients for inquiries and updates, and reach out to medical institutions for accurate filing of payments. An insurance coordinator must have excellent communication and analytical skills to assess reports, resolve claims discrepancies, and escalate high-level complaints to the officers for immediate action.

What does an appointment coordinator do?

Appointment coordinators are professionals who are responsible for coordinating and initiating business appointments between external associates and the organization's top management. These coordinators are required to schedule all appointments for their customer service representatives and directing them to maintain a positive attitude and customer service to their clients. They must supervise the service department by implement employee procedures and answering most of their incoming phone calls. Appointment coordinators must also perform administrative duties such as faxing, filing records, and data entry.

Insurance coordinator vs appointment coordinator salary

Insurance coordinators and appointment coordinators have different pay scales, as shown below.

	Insurance Coordinator	Appointment Coordinator
Average salary	$32,788	$31,144
Salary range	Between $25,000 And $41,000	Between $25,000 And $37,000
Highest paying City	Oakland, CA	-
Highest paying state	New Hampshire	-
Best paying company	University of California, Berkeley	-
Best paying industry	Pharmaceutical	-

Differences between insurance coordinator and appointment coordinator education

There are a few differences between an insurance coordinator and an appointment coordinator in terms of educational background:

	Insurance Coordinator	Appointment Coordinator
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Insurance coordinator vs appointment coordinator demographics

Here are the differences between insurance coordinators' and appointment coordinators' demographics:

	Insurance Coordinator	Appointment Coordinator
Average age	44	49
Gender ratio	Male, 9.9% Female, 90.1%	Male, 14.9% Female, 85.1%
Race ratio	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%	Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	9%

Differences between insurance coordinator and appointment coordinator duties and responsibilities

Insurance coordinator example responsibilities.

Verify patient dental insurance coverage and limitations with major private and business dental insurance providers as well as Medicaid and Medicare.
File to record patient demographics in numerous EMR systems and paper charts if applicable.
Prepare providers and staff for ICD-10 transition.
Post and reconcile all daily insurance, patient payments and transactions within the EMR system.
Experience in registration in healthcare, business office and physician billing, with reimbursement and collections.
Process all Medicare claims, explaining HMO changes to patients in detail and accurately documenting all benefits.

Appointment coordinator example responsibilities.

Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Schedule re-check appointment and MRI appointments.
Make sure all HIPAA laws are adhere to.
Schedule new patient, re-check and MRI counseling appointments.
Access EMR to respond to clinic/patient request for medical information.
Maintain confidentiality of all patient information per HIPAA guidelines.

Insurance coordinator vs appointment coordinator skills

Common insurance coordinator skills

Patients, 26%
Customer Service, 11%
Insurance Verification, 7%
Insurance Eligibility, 4%
Medicaid, 3%
Medical Terminology, 3%

Common appointment coordinator skills

Patients, 27%
Customer Service, 15%
Repair Orders, 9%
Data Entry, 6%
Service Calls, 6%
Phone Calls, 5%

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Insurance Coordinator
Insurance Coordinator vs Appointment Coordinator

Updated January 8, 2025

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