Insurance representative vs customer service representative

The differences between insurance representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an insurance representative has an average salary of $35,958, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for an insurance representative include customer service, patients and health insurance. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Insurance representative vs customer service representative overview

	Insurance Representative	Customer Service Representative
Yearly salary	$35,958	$32,260
Hourly rate	$17.29	$15.51
Growth rate	6%	-4%
Number of jobs	87,843	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 45%	High School Diploma, 33%
Average age	46	40
Years of experience	-	12

What does an insurance representative do?

An insurance representative serves as a client's point of contact in insurance companies. Their responsibilities include researching client opportunities, reaching out to potential clients to offer products and services, discussing terms and policies, providing detailed advice, and assisting in every procedure, ensuring convenience and client satisfaction. Aside from securing sales, an insurance representative may also process applications and claims while adhering to the company's policies and regulations. Furthermore, they may also perform clerical tasks such as handling calls and correspondence, arranging appointments, and maintaining records of all transactions.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Insurance representative vs customer service representative salary

Insurance representatives and customer service representatives have different pay scales, as shown below.

	Insurance Representative	Customer Service Representative
Average salary	$35,958	$32,260
Salary range	Between $29,000 And $44,000	Between $25,000 And $41,000
Highest paying City	Lacey, WA	Des Moines, WA
Highest paying state	Washington	Washington
Best paying company	Santander Bank	Oracle
Best paying industry	Finance	Insurance

Differences between insurance representative and customer service representative education

There are a few differences between an insurance representative and a customer service representative in terms of educational background:

	Insurance Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 45%	High School Diploma, 33%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Insurance representative vs customer service representative demographics

Here are the differences between insurance representatives' and customer service representatives' demographics:

	Insurance Representative	Customer Service Representative
Average age	46	40
Gender ratio	Male, 29.8% Female, 70.2%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.1% Asian, 4.9% White, 65.9% American Indian and Alaska Native, 0.1%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between insurance representative and customer service representative duties and responsibilities

Insurance representative example responsibilities.

Cold-Cal to generate leads for individual life and disability insurance and annuities.
Confer with AAA members to discuss options and plans for the insurance needs of family and services provide.
Promote AAA insurance to current, former, and potentially new customers by providing quality and accurate product knowledge.
Assist field agents with Medicare applications, review Medicaid state system regarding eligibility.
Review medical web sites and Medicare inquiry system to determine eligibility for Medicaid and other insurance policies.
Facilitate communications between doctors, hospitals, third party insurance companies and patients to obtain and verify patient billing information.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Insurance representative vs customer service representative skills

Common insurance representative skills

Customer Service, 18%
Patients, 16%
Health Insurance, 6%
Medicaid, 4%
Insurance Coverage, 4%
Data Entry, 4%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Insurance Representative
Insurance Representative vs Customer Service Representative

Updated January 8, 2025

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