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The differences between integration technicians and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an integration technician and a software support technician. Additionally, an integration technician has an average salary of $86,903, which is higher than the $79,670 average annual salary of a software support technician.
The top three skills for an integration technician include dexterity, hand tools and calipers. The most important skills for a software support technician are customer service, troubleshoot, and java.
| Integration Technician | Software Support Technician | |
| Yearly salary | $86,903 | $79,670 |
| Hourly rate | $41.78 | $38.30 |
| Growth rate | 10% | 10% |
| Number of jobs | 86,369 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the computer industry, and integration technician is typically in charge of installing and maintaining systems. Although their duties vary in their place of employment, it usually includes generating codes, devising integration plans, creating test structures, gathering and analyzing data, producing progress reports, and developing strategies to optimize operations. There are also instances where they provide technical support to employees or clients. Furthermore, as an integration technician, it is essential to maintain an active communication line with team members, coordinating for a smooth and efficient workflow.
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
Integration technicians and software support technicians have different pay scales, as shown below.
| Integration Technician | Software Support Technician | |
| Average salary | $86,903 | $79,670 |
| Salary range | Between $53,000 And $141,000 | Between $55,000 And $113,000 |
| Highest paying City | Santa Clara, CA | San Francisco, CA |
| Highest paying state | Delaware | California |
| Best paying company | eBay | RSM US |
| Best paying industry | - | Finance |
There are a few differences between an integration technician and a software support technician in terms of educational background:
| Integration Technician | Software Support Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 59% |
| Most common major | Electrical Engineering | Computer Science |
| Most common college | Northeastern University | Stanford University |
Here are the differences between integration technicians' and software support technicians' demographics:
| Integration Technician | Software Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 84.4% Female, 15.6% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |