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The differences between job trainers and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a job trainer, becoming a customer service trainer takes usually requires 6-12 months. Additionally, a job trainer has an average salary of $47,698, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a job trainer include work ethic, team work and on-the-job training. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Job Trainer | Customer Service Trainer | |
| Yearly salary | $47,698 | $32,452 |
| Hourly rate | $22.93 | $15.60 |
| Growth rate | 8% | -4% |
| Number of jobs | 66,375 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 43% |
| Average age | 44 | 40 |
| Years of experience | 4 | 12 |
A job trainer is primarily in charge of spearheading and facilitating training programs for new and current employees in a company. Among their responsibilities include coordinating with the human resources and other experts to gather and analyze data, conducting research and skills assessment, liaising with internal and external parties, setting goals and training timelines, and developing an efficient training curriculum. Furthermore, as a job trainer, it is essential to promote and implement the company's policies and regulations, including its vision and mission.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Job trainers and customer service trainers have different pay scales, as shown below.
| Job Trainer | Customer Service Trainer | |
| Average salary | $47,698 | $32,452 |
| Salary range | Between $31,000 And $71,000 | Between $25,000 And $40,000 |
| Highest paying City | - | Tacoma, WA |
| Highest paying state | - | Alaska |
| Best paying company | - | Salesforce |
| Best paying industry | - | Telecommunication |
There are a few differences between a job trainer and a customer service trainer in terms of educational background:
| Job Trainer | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between job trainers' and customer service trainers' demographics:
| Job Trainer | Customer Service Trainer | |
| Average age | 44 | 40 |
| Gender ratio | Male, 47.5% Female, 52.5% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.5% Unknown, 6.3% Hispanic or Latino, 17.0% Asian, 5.9% White, 59.8% American Indian and Alaska Native, 0.5% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 7% |