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Junior computer technician vs customer support technician

The differences between junior computer technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior computer technician and a customer support technician. Additionally, a junior computer technician has an average salary of $76,816, which is higher than the $36,361 average annual salary of a customer support technician.

The top three skills for a junior computer technician include troubleshoot, OS and auto cad. The most important skills for a customer support technician are customer service, customer support, and SQL.

Junior computer technician vs customer support technician overview

Junior Computer TechnicianCustomer Support Technician
Yearly salary$76,816$36,361
Hourly rate$36.93$17.48
Growth rate10%10%
Number of jobs67,581117,102
Job satisfaction--
Most common degreeAssociate Degree, 42%Bachelor's Degree, 46%
Average age4242
Years of experience22

Junior computer technician vs customer support technician salary

Junior computer technicians and customer support technicians have different pay scales, as shown below.

Junior Computer TechnicianCustomer Support Technician
Average salary$76,816$36,361
Salary rangeBetween $46,000 And $126,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between junior computer technician and customer support technician education

There are a few differences between a junior computer technician and a customer support technician in terms of educational background:

Junior Computer TechnicianCustomer Support Technician
Most common degreeAssociate Degree, 42%Bachelor's Degree, 46%
Most common majorComputer ScienceBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Junior computer technician vs customer support technician demographics

Here are the differences between junior computer technicians' and customer support technicians' demographics:

Junior Computer TechnicianCustomer Support Technician
Average age4242
Gender ratioMale, 81.2% Female, 18.8%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.9% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between junior computer technician and customer support technician duties and responsibilities

Junior computer technician example responsibilities.

  • Manage Java development projects within teams under professional guidelines, and reviews.
  • Install windows os on hard drives.
  • Install system software, including Macintosh OS.
  • Repair or replace component parts on customer PCs.
  • Recommend diagnostic and anti-virus solutions to customer while working to recover data and remove malicious software from customer's devices.
  • Perform nightly system backups, reports distribution, IPL's and CICS recycles.
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Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
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Junior computer technician vs customer support technician skills

Common junior computer technician skills
  • Troubleshoot, 20%
  • OS, 13%
  • Auto CAD, 12%
  • Software Installation, 9%
  • Software Issues, 6%
  • Mac, 6%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

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