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The differences between junior managers and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a junior manager and a customer service manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $52,295 average annual salary of a junior manager.
The top three skills for a junior manager include customer service, safety standards and bank deposits. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Junior Manager | Customer Service Manager | |
| Yearly salary | $52,295 | $61,487 |
| Hourly rate | $25.14 | $29.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 65,105 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 46% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A junior manager usually works as a supervisor under the supervision of a senior manager or higher executive. They oversee the implementation projects and supervise the employees who are under non-management or rank-and-file status. They may handle information about a company and its clients to ensure company improvement and development. They provide solutions to issues by providing clear communication among the team members.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Junior managers and customer service managers have different pay scales, as shown below.
| Junior Manager | Customer Service Manager | |
| Average salary | $52,295 | $61,487 |
| Salary range | Between $37,000 And $72,000 | Between $35,000 And $105,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Alaska | New Jersey |
| Best paying company | CIBC World Markets | KLA |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a junior manager and a customer service manager in terms of educational background:
| Junior Manager | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between junior managers' and customer service managers' demographics:
| Junior Manager | Customer Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 48.2% Female, 51.8% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |