Lead customer care representative vs customer service representative manager

Differences between lead customer care representative and customer service representative manager duties and responsibilities

Lead customer care representative example responsibilities.

• Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
• Analyze detailed SQL store procedures for bugs and build upgrade solutions for a 7500-plus user, high-traffic database.
• Answer inquiries of customers regarding their Medicaid application status.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Document any member complaints and/or concerns in accordance to Medicare compliance guidelines.

Customer service representative manager example responsibilities.

• Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
• Manage AP and ordered/maintain office supplies.
• Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
• Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
• Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
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