Leader tier vs help desk analyst

The differences between leader tiers and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a leader tier and a help desk analyst. Additionally, a leader tier has an average salary of $77,701, which is higher than the $37,318 average annual salary of a help desk analyst.

The top three skills for a leader tier include windows, customer satisfaction and configuration management. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Leader tier vs help desk analyst overview

	Leader Tier	Help Desk Analyst
Yearly salary	$77,701	$37,318
Hourly rate	$37.36	$17.94
Growth rate	10%	10%
Number of jobs	15,047	87,591
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 50%
Average age	42	42
Years of experience	2	2

Leader tier vs help desk analyst salary

Leader tiers and help desk analysts have different pay scales, as shown below.

	Leader Tier	Help Desk Analyst
Average salary	$77,701	$37,318
Salary range	Between $34,000 And $176,000	Between $26,000 And $52,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Pacific Investment Management Company LLC
Best paying industry	-	Government

Differences between leader tier and help desk analyst education

There are a few differences between a leader tier and a help desk analyst in terms of educational background:

	Leader Tier	Help Desk Analyst
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 50%
Most common major	Business	Computer Information Systems
Most common college	Stanford University	Stanford University

Leader tier vs help desk analyst demographics

Here are the differences between leader tiers' and help desk analysts' demographics:

	Leader Tier	Help Desk Analyst
Average age	42	42
Gender ratio	Male, 75.0% Female, 25.0%	Male, 71.8% Female, 28.2%
Race ratio	Black or African American, 12.2% Unknown, 5.1% Hispanic or Latino, 15.8% Asian, 12.8% White, 53.7% American Indian and Alaska Native, 0.4%	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between leader tier and help desk analyst duties and responsibilities

Leader tier example responsibilities.

Develop within SharePoint and manage the SharePoint environment.
Perform ATP's of new Cisco and Siemens' switches at the RDC sites.
Provision customer profiles on DSL routers and switches.
Analyze staff SLA performance in adherence with each of the various business group agreements.
Create internal client reports for trend analysis and ensure all SLA's are met and/or exceed.
Interface with functional users and other network operations centers (NOC's) in both routine and reactive monitoring situations.

Help desk analyst example responsibilities.

Used Java script for client side validations and to achieve other client-side functionality.
Manage TCP/IP base campus data communications facilities.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
Analyze and resolve issues with Linux and Java base POS systems.
Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.

Leader tier vs help desk analyst skills

Common leader tier skills

Windows, 29%
Customer Satisfaction, 14%
Configuration Management, 12%
Technical Support, 9%
Customer Support, 5%
Switches, 4%

Common help desk analyst skills

Customer Service, 15%
Troubleshoot, 9%
Technical Support, 6%
Phone Calls, 4%
Remote Desktop, 3%
Technical Issues, 3%