Leader tier vs information technology technician

Differences between leader tier and information technology technician duties and responsibilities

Leader tier example responsibilities.

• Develop within SharePoint and manage the SharePoint environment.
• Perform ATP's of new Cisco and Siemens' switches at the RDC sites.
• Provision customer profiles on DSL routers and switches.
• Analyze staff SLA performance in adherence with each of the various business group agreements.
• Create internal client reports for trend analysis and ensure all SLA's are met and/or exceed.
• Interface with functional users and other network operations centers (NOC's) in both routine and reactive monitoring situations.
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Information technology technician example responsibilities.

• Manage and execute project to remotely upgrade VPN clients
• Manage incoming tickets and incidents in remedy and troubleshooting.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Analyze and maintain OS and domain account information across systems to ensure efficient and security workstations and virtual computing environments.
• Provide implementation coordination, vendor management, and training for voice over IP project (VOIP).
• Work on multiple projects dealing with VMware, server installation, computer repair, web design, and networking.
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