Post job

Leader tier vs technician support team leader

The differences between leader tiers and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a leader tier and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $77,701 average annual salary of a leader tier.

The top three skills for a leader tier include windows, customer satisfaction and configuration management. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Leader tier vs technician support team leader overview

Leader TierTechnician Support Team Leader
Yearly salary$77,701$88,988
Hourly rate$37.36$42.78
Growth rate10%10%
Number of jobs15,047142,576
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 56%
Average age4242
Years of experience22

Leader tier vs technician support team leader salary

Leader tiers and technician support team leaders have different pay scales, as shown below.

Leader TierTechnician Support Team Leader
Average salary$77,701$88,988
Salary rangeBetween $34,000 And $176,000Between $64,000 And $122,000
Highest paying City-San Mateo, CA
Highest paying state-New York
Best paying company-Chevron
Best paying industry-Technology

Differences between leader tier and technician support team leader education

There are a few differences between a leader tier and a technician support team leader in terms of educational background:

Leader TierTechnician Support Team Leader
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Leader tier vs technician support team leader demographics

Here are the differences between leader tiers' and technician support team leaders' demographics:

Leader TierTechnician Support Team Leader
Average age4242
Gender ratioMale, 75.0% Female, 25.0%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 12.2% Unknown, 5.1% Hispanic or Latino, 15.8% Asian, 12.8% White, 53.7% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between leader tier and technician support team leader duties and responsibilities

Leader tier example responsibilities.

  • Develop within SharePoint and manage the SharePoint environment.
  • Perform ATP's of new Cisco and Siemens' switches at the RDC sites.
  • Provision customer profiles on DSL routers and switches.
  • Analyze staff SLA performance in adherence with each of the various business group agreements.
  • Create internal client reports for trend analysis and ensure all SLA's are met and/or exceed.
  • Interface with functional users and other network operations centers (NOC's) in both routine and reactive monitoring situations.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Leader tier vs technician support team leader skills

Common leader tier skills
  • Windows, 29%
  • Customer Satisfaction, 14%
  • Configuration Management, 12%
  • Technical Support, 9%
  • Customer Support, 5%
  • Switches, 4%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

Browse computer and mathematical jobs