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Leader tier vs technician support tier

The differences between leader tiers and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a leader tier and a technician support tier. Additionally, a leader tier has an average salary of $77,701, which is higher than the $54,889 average annual salary of a technician support tier.

The top three skills for a leader tier include windows, customer satisfaction and configuration management. The most important skills for a technician support tier are customer service, technical support, and phone calls.

Leader tier vs technician support tier overview

Leader TierTechnician Support Tier
Yearly salary$77,701$54,889
Hourly rate$37.36$26.39
Growth rate10%10%
Number of jobs15,047109,671
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 37%
Average age4242
Years of experience22

Leader tier vs technician support tier salary

Leader tiers and technician support tiers have different pay scales, as shown below.

Leader TierTechnician Support Tier
Average salary$77,701$54,889
Salary rangeBetween $34,000 And $176,000Between $38,000 And $78,000
Highest paying City-Benicia, CA
Highest paying state-New York
Best paying company-Scantron
Best paying industry-Technology

Differences between leader tier and technician support tier education

There are a few differences between a leader tier and a technician support tier in terms of educational background:

Leader TierTechnician Support Tier
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Leader tier vs technician support tier demographics

Here are the differences between leader tiers' and technician support tiers' demographics:

Leader TierTechnician Support Tier
Average age4242
Gender ratioMale, 75.0% Female, 25.0%Male, 73.1% Female, 26.9%
Race ratioBlack or African American, 12.2% Unknown, 5.1% Hispanic or Latino, 15.8% Asian, 12.8% White, 53.7% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between leader tier and technician support tier duties and responsibilities

Leader tier example responsibilities.

  • Develop within SharePoint and manage the SharePoint environment.
  • Perform ATP's of new Cisco and Siemens' switches at the RDC sites.
  • Provision customer profiles on DSL routers and switches.
  • Analyze staff SLA performance in adherence with each of the various business group agreements.
  • Create internal client reports for trend analysis and ensure all SLA's are met and/or exceed.
  • Interface with functional users and other network operations centers (NOC's) in both routine and reactive monitoring situations.
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Technician support tier example responsibilities.

  • Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
  • Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
  • Help customers design custom reports to export data to and from the SQL database.
  • Support with ios, android, windows, and blackberry OS including tablets and mobile device.
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Leader tier vs technician support tier skills

Common leader tier skills
  • Windows, 29%
  • Customer Satisfaction, 14%
  • Configuration Management, 12%
  • Technical Support, 9%
  • Customer Support, 5%
  • Switches, 4%
Common technician support tier skills
  • Customer Service, 15%
  • Technical Support, 12%
  • Phone Calls, 5%
  • Cisco Ios, 5%
  • Tier II, 4%
  • LAN, 4%

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