Managed care coordinator vs service director

The differences between managed care coordinators and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a managed care coordinator and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $40,176 average annual salary of a managed care coordinator.

The top three skills for a managed care coordinator include patients, social work and home health. The most important skills for a service director are patients, healthcare, and patient care.

Managed care coordinator vs service director overview

	Managed Care Coordinator	Service Director
Yearly salary	$40,176	$114,981
Hourly rate	$19.32	$55.28
Growth rate	28%	28%
Number of jobs	84,786	64,277
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 59%
Average age	47	47
Years of experience	6	6

What does a managed care coordinator do?

Managed care coordinators handle various operational and medical issues for a health care facility or insurance company. Their duties include ensuring effective communication between medical facilities, patients, and insurance companies, handling medical files and documentation requests, and communicating with physicians and other health care professionals to process referrals and authorize services. In addition, they are responsible for maintaining managed care contracts and preparing reports, and working closely with care management members to assess health needs and facilitate services.

What does a service director do?

A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.

Managed care coordinator vs service director salary

Managed care coordinators and service directors have different pay scales, as shown below.

	Managed Care Coordinator	Service Director
Average salary	$40,176	$114,981
Salary range	Between $26,000 And $60,000	Between $70,000 And $188,000
Highest paying City	Boston, MA	San Francisco, CA
Highest paying state	New Jersey	California
Best paying company	St. John's Episcopal Hospital	Mayo Clinic
Best paying industry	Health Care	Technology

Differences between managed care coordinator and service director education

There are a few differences between a managed care coordinator and a service director in terms of educational background:

	Managed Care Coordinator	Service Director
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 59%
Most common major	Nursing	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Managed care coordinator vs service director demographics

Here are the differences between managed care coordinators' and service directors' demographics:

	Managed Care Coordinator	Service Director
Average age	47	47
Gender ratio	Male, 15.8% Female, 84.2%	Male, 57.2% Female, 42.8%
Race ratio	Black or African American, 11.3% Unknown, 4.3% Hispanic or Latino, 14.5% Asian, 7.7% White, 61.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	12%	12%

Differences between managed care coordinator and service director duties and responsibilities

Managed care coordinator example responsibilities.

Manage ICD-9 coding and DRG validation for high volume of claims.
Ensure all clinical operations comply with Medicare and Medicaid guidelines and other manage care policies.
Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
Adhere to all state, accreditation standards and regulatory guidelines which include HIPAA guidelines and NCQA accreditation.
Enter and approve authorizations for patients being discharge from hospitals to a sub- acute rehabilitation facility or a skil nursing facility.
Review ICD-9 and HCPCS codes to insure proper coding used on claims.

Service director example responsibilities.

Lead and manage implementation and customization of SharePoint to replace legacy document approval system and document filing system.
Lead the training program for child psychiatry residents.
Manage social medias (Weibo, Facebook and etc . )
Assist in managing client accounts by managing HVAC alignments and ensuring contractual requirements are meet.
Manage a staff of 280 FTE s and a management team of 6 in a union environment.
Manage all daily operations, both clinical and support, during and after Medicare trials to ensure long-term business viability.

Managed care coordinator vs service director skills

Common managed care coordinator skills

Patients, 17%
Social Work, 15%
Home Health, 10%
Customer Service, 8%
Discharge Planning, 5%
Patient Care, 5%

Common service director skills

Patients, 12%
Healthcare, 10%
Patient Care, 10%
Customer Service, 9%
Oversight, 5%
Surgery, 4%

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Managed Care Coordinator
Managed Care Coordinator vs Service Director

Updated January 8, 2025

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