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Manager, information technology/communications vs information technology support manager

The differences between managers, information technology/communications and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a manager, information technology/communications and an information technology support manager. Additionally, a manager, information technology/communications has an average salary of $122,101, which is higher than the $104,424 average annual salary of an information technology support manager.

The top three skills for a manager, information technology/communications include intranet, communications strategy and service delivery. The most important skills for an information technology support manager are customer service, ITIL, and project management.

Manager, information technology/communications vs information technology support manager overview

Manager, Information Technology/CommunicationsInformation Technology Support Manager
Yearly salary$122,101$104,424
Hourly rate$58.70$50.20
Growth rate16%16%
Number of jobs98,722162,131
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 61%
Average age4747
Years of experience88

Manager, information technology/communications vs information technology support manager salary

Managers, information technology/communications and information technology support managers have different pay scales, as shown below.

Manager, Information Technology/CommunicationsInformation Technology Support Manager
Average salary$122,101$104,424
Salary rangeBetween $83,000 And $179,000Between $76,000 And $142,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-Clinica Sierra Vista
Best paying industry-Finance

Differences between manager, information technology/communications and information technology support manager education

There are a few differences between a manager, information technology/communications and an information technology support manager in terms of educational background:

Manager, Information Technology/CommunicationsInformation Technology Support Manager
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Manager, information technology/communications vs information technology support manager demographics

Here are the differences between managers, information technology/communications' and information technology support managers' demographics:

Manager, Information Technology/CommunicationsInformation Technology Support Manager
Average age4747
Gender ratioMale, 69.7% Female, 30.3%Male, 82.2% Female, 17.8%
Race ratioBlack or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between manager, information technology/communications and information technology support manager duties and responsibilities

Manager, information technology/communications example responsibilities.

  • Manage operational and escalation/incidents of core services including connectivity, applications and services host in both cloud and legacy bare-metal environments.
  • Oversee and assist with the creation of on-line learning tools (WBT, Intranet educational/reference tools, etc .).
  • Upgrade the entire organization to PC base computing, with server data conversion, from a non-Y2K compliant mini-frame environment.
  • Create intranet for centralizing communication.
  • Develop standard PC imaging process and implement technical solutions.
  • Recommend enterprise security architecture, virtual servers/applications/workstations/mobile.
  • Show more

Information technology support manager example responsibilities.

  • Manage and maintain backup of physical and VMware virtual servers.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
  • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.
  • Show more

Manager, information technology/communications vs information technology support manager skills

Common manager, information technology/communications skills
  • Intranet, 19%
  • Communications Strategy, 15%
  • Service Delivery, 8%
  • Employee Engagement, 8%
  • SharePoint, 7%
  • CIO, 6%
Common information technology support manager skills
  • Customer Service, 14%
  • ITIL, 4%
  • Project Management, 4%
  • Desk Support, 4%
  • Customer Satisfaction, 4%
  • Database, 3%

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