Managing supervisor vs customer care supervisor

The differences between managing supervisors and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a managing supervisor and a customer care supervisor. Additionally, a managing supervisor has an average salary of $79,218, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a managing supervisor include patients, customer service and oversight. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Managing supervisor vs customer care supervisor overview

	Managing Supervisor	Customer Care Supervisor
Yearly salary	$79,218	$42,702
Hourly rate	$38.09	$20.53
Growth rate	-	-4%
Number of jobs	59,711	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a managing supervisor do?

A managing supervisor is an individual who is responsible for managing staff members and providing reports about their progress and development in the organization. Managing supervisors must represent the company to the external parties and should exhibit excellent leadership. They are expected to assist in the hiring process and selection of staff members for the company and train them on their new assignments. They must also maintain proper discipline among the staff members to avoid conflicts.

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

Managing supervisor vs customer care supervisor salary

Managing supervisors and customer care supervisors have different pay scales, as shown below.

	Managing Supervisor	Customer Care Supervisor
Average salary	$79,218	$42,702
Salary range	Between $53,000 And $117,000	Between $30,000 And $59,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	RSM US	-
Best paying industry	Media	-

Differences between managing supervisor and customer care supervisor education

There are a few differences between a managing supervisor and a customer care supervisor in terms of educational background:

	Managing Supervisor	Customer Care Supervisor
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Managing supervisor vs customer care supervisor demographics

Here are the differences between managing supervisors' and customer care supervisors' demographics:

	Managing Supervisor	Customer Care Supervisor
Average age	47	47
Gender ratio	Male, 55.2% Female, 44.8%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.9% White, 60.2% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between managing supervisor and customer care supervisor duties and responsibilities

Managing supervisor example responsibilities.

Perform care coordination and manage team of nurses providing telephonic care coordination for Oklahoma Medicaid members.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Communicate with patients and other necessary departments to resolve patient issues while maintaining excellent confidential customer service.
Maintain and improve build process for Java applications within POS area.
Train first aid, CPR, blood borne pathogens, and ergonomics.
Train multiple employees on POS register system, and company policy and procedures.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Managing supervisor vs customer care supervisor skills

Common managing supervisor skills

Patients, 14%
Customer Service, 13%
Oversight, 6%
HIPAA, 5%
Excellent Interpersonal, 4%
Social Work, 4%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

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Office and Administrative Industry
Managing Supervisor
Managing Supervisor vs Customer Care Supervisor

Updated January 8, 2025

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