Managing supervisor vs customer service supervisor

The differences between managing supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a managing supervisor and a customer service supervisor. Additionally, a managing supervisor has an average salary of $79,218, which is higher than the $38,792 average annual salary of a customer service supervisor.

The top three skills for a managing supervisor include patients, customer service and oversight. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Managing supervisor vs customer service supervisor overview

	Managing Supervisor	Customer Service Supervisor
Yearly salary	$79,218	$38,792
Hourly rate	$38.09	$18.65
Growth rate	-	-4%
Number of jobs	59,711	233,004
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a managing supervisor do?

A managing supervisor is an individual who is responsible for managing staff members and providing reports about their progress and development in the organization. Managing supervisors must represent the company to the external parties and should exhibit excellent leadership. They are expected to assist in the hiring process and selection of staff members for the company and train them on their new assignments. They must also maintain proper discipline among the staff members to avoid conflicts.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Managing supervisor vs customer service supervisor salary

Managing supervisors and customer service supervisors have different pay scales, as shown below.

	Managing Supervisor	Customer Service Supervisor
Average salary	$79,218	$38,792
Salary range	Between $53,000 And $117,000	Between $27,000 And $53,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	Maryland
Best paying company	RSM US	Schneider Electric Industrial Services
Best paying industry	Media	Finance

Differences between managing supervisor and customer service supervisor education

There are a few differences between a managing supervisor and a customer service supervisor in terms of educational background:

	Managing Supervisor	Customer Service Supervisor
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Managing supervisor vs customer service supervisor demographics

Here are the differences between managing supervisors' and customer service supervisors' demographics:

	Managing Supervisor	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 55.2% Female, 44.8%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.9% White, 60.2% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between managing supervisor and customer service supervisor duties and responsibilities

Managing supervisor example responsibilities.

Perform care coordination and manage team of nurses providing telephonic care coordination for Oklahoma Medicaid members.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Communicate with patients and other necessary departments to resolve patient issues while maintaining excellent confidential customer service.
Maintain and improve build process for Java applications within POS area.
Train first aid, CPR, blood borne pathogens, and ergonomics.
Train multiple employees on POS register system, and company policy and procedures.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Managing supervisor vs customer service supervisor skills

Common managing supervisor skills

Patients, 14%
Customer Service, 13%
Oversight, 6%
HIPAA, 5%
Excellent Interpersonal, 4%
Social Work, 4%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Office and Administrative Industry
Managing Supervisor
Managing Supervisor vs Customer Service Supervisor

Updated January 8, 2025

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