Medical center representative vs patient service representative

The differences between medical center representatives and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a medical center representative and a patient service representative. Additionally, a patient service representative has an average salary of $32,476, which is higher than the $32,415 average annual salary of a medical center representative.

The top three skills for a medical center representative include patients, customer service and patient care. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Medical center representative vs patient service representative overview

	Medical Center Representative	Patient Service Representative
Yearly salary	$32,415	$32,476
Hourly rate	$15.58	$15.61
Growth rate	-4%	-4%
Number of jobs	101,907	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	4	4

What does a medical center representative do?

A medical center representative is in charge of providing assistance to patients, ensuring they get to receive prompt and efficient service. Among their responsibilities include answering inquiries, directing patients to offices, and addressing issues and concerns, resolving them promptly and efficiently. They may also perform clerical tasks such as processing insurance documents, responding to calls and correspondence, and maintaining records. Furthermore, as a medical center representative, it is essential to maintain an active communication line with staff while adhering to the company's policies and regulations.

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

Medical center representative vs patient service representative salary

Medical center representatives and patient service representatives have different pay scales, as shown below.

	Medical Center Representative	Patient Service Representative
Average salary	$32,415	$32,476
Salary range	Between $19,000 And $54,000	Between $27,000 And $38,000
Highest paying City	East Meadow, NY	Seattle, WA
Highest paying state	Massachusetts	Vermont
Best paying company	HonorHealth	University of California, Berkeley
Best paying industry	Health Care	Health Care

Differences between medical center representative and patient service representative education

There are a few differences between a medical center representative and a patient service representative in terms of educational background:

	Medical Center Representative	Patient Service Representative
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 32%
Most common major	Nursing	Business
Most common college	New York University	University of Pennsylvania

Medical center representative vs patient service representative demographics

Here are the differences between medical center representatives' and patient service representatives' demographics:

	Medical Center Representative	Patient Service Representative
Average age	40	40
Gender ratio	Male, 33.9% Female, 66.1%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 13.2% Unknown, 5.4% Hispanic or Latino, 18.6% Asian, 6.9% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between medical center representative and patient service representative duties and responsibilities

Medical center representative example responsibilities.

Follow policies and procedures to accomplish responsibilities including following HIPAA regulations.
Qualify in the application and use of ICD-9 and CPT codes relative to patient registration.
Read claims, CPT and ICD-9 codes to do an explanation of benefits, the company history cards and out-of-pocket expense.
Call points are hematology/oncology, infectious disease, renal transplant/urology and nuclear cardiology.
Operate within the laws of HIPPA.
Help set up protocol for LTM studies in Neuro ICU.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Medical center representative vs patient service representative skills

Common medical center representative skills

Patients, 28%
Customer Service, 13%
Patient Care, 11%
CPR, 7%
Surgery, 7%
Acute Care, 4%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Office and Administrative Industry
Medical Center Representative
Medical Center Representative vs Patient Service Representative

Updated January 8, 2025

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