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Medicare correspondence representative vs customer care representative

The differences between medicare correspondence representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a medicare correspondence representative, becoming a customer care representative takes usually requires 6-12 months. Additionally, a medicare correspondence representative has an average salary of $37,896, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a medicare correspondence representative include patients, appeals and customer issues. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Medicare correspondence representative vs customer care representative overview

Medicare Correspondence RepresentativeCustomer Care Representative
Yearly salary$37,896$32,912
Hourly rate$18.22$15.82
Growth rate-4%-4%
Number of jobs28,554214,835
Job satisfaction--
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 37%
Average age4040
Years of experience412

Medicare correspondence representative vs customer care representative salary

Medicare correspondence representatives and customer care representatives have different pay scales, as shown below.

Medicare Correspondence RepresentativeCustomer Care Representative
Average salary$37,896$32,912
Salary rangeBetween $29,000 And $49,000Between $26,000 And $40,000
Highest paying City-Urban Honolulu, HI
Highest paying state-Hawaii
Best paying company-Philadelphia Corporation for Aging
Best paying industry-Automotive

Differences between medicare correspondence representative and customer care representative education

There are a few differences between a medicare correspondence representative and a customer care representative in terms of educational background:

Medicare Correspondence RepresentativeCustomer Care Representative
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common collegeStanford University-

Medicare correspondence representative vs customer care representative demographics

Here are the differences between medicare correspondence representatives' and customer care representatives' demographics:

Medicare Correspondence RepresentativeCustomer Care Representative
Average age4040
Gender ratioMale, 24.6% Female, 75.4%Male, 32.0% Female, 68.0%
Race ratioBlack or African American, 10.4% Unknown, 4.9% Hispanic or Latino, 21.2% Asian, 6.2% White, 56.6% American Indian and Alaska Native, 0.6%Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between medicare correspondence representative and customer care representative duties and responsibilities

Medicare correspondence representative example responsibilities.

  • Manage CMS communications throughout the organization.
  • Follow specific HIPAA guidelines as set forth by company regulations.
  • Maintain, update, and review member files adhering to strict HIPPA guidelines.
  • Send high volume of written correspondence/affirmation letters to providers and patients.
  • Provide professional and confidentiality with patient information due to HIPPA regulations.
  • Assist with data reports by comparing enrollment error reports against system information along with CMS records to validate information accuracy.
    • Show more

Customer care representative example responsibilities.

  • Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
  • Answer incoming calls from clients, ATP's, therapists, and medical offices.
  • Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
  • Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
  • Navigate windows environment and comprehend technical information.
  • Used multiple navigation windows while changing account information and processing orders.
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Medicare correspondence representative vs customer care representative skills

Common medicare correspondence representative skills
  • Patients, 18%
  • Appeals, 9%
  • Customer Issues, 8%
  • CMS, 7%
  • Medicaid, 6%
  • Inbound Calls, 6%
Common customer care representative skills
  • Customer Care, 21%
  • Customer Service, 9%
  • Work Ethic, 7%
  • Strong Work Ethic, 7%
  • Data Entry, 4%
  • Excellent Organizational, 4%

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Updated January 8, 2025

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